Associate Director, NPS Experience Design
: Job Details :

The location for this role is East Hanover, NJ. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. Job Description. The Associate Director, NPS Experience Design is responsible for implementing co-creation initiatives that shape patient support experiences along the entire service journey. This role will drive collaborative design efforts by engaging patients, practices, and internal teams to help develop innovative, patient-centric micro experiences. The Associate Director will lever-age co-creation methodologies, and data-driven insights to create experiences that improve access, engagement, and outcomes in patient support programs. The ideal candidate has experience in translating end user feedback into actionable plans to optimize experiences. Successful candidates will have a strong background in advisory board facilitation with high emphasis on designing experiences with key internal and external stakeholders that si...Director, Associate, Design, Experience, Healthcare, Support, Business Services