Help Desk Technician
: Job Details :

Under general direction provides technical support to end users with a high degree of customer service, expertise, and timeliness to ensure user productivity and satisfaction. Investigates and resolves software and hardware problems over the phone, remotely, in person, and/or via email. Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading PC hardware, peripherals, printers and other equipment to ensure optimal performance. Minimum Qualifications Work Experience Associate s degree in CS, CIS or closely related field (OR) two year technical degree or equivalent in a computer related field (OR) two years of related technical experience required (OR) currently enrolled and working towards an associates or bachelor s degree in CS, CIS or closely related field. Education Associate s degree in CS, CIS, or closely related field preferred. Certifications/ Licensure Comp. TIA A and Dell Parts Direct Warranty certification required within 1 year from hire or plac...Technician, Help Desk, Technical Support, Help, IT, Equipment, Technology, Healthcare