Sr Director, Operations Excellence
: Job Details :

Job Description:

Company DescriptionMcDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

Department Overview

McDonald's International Developmental Licensee (IDL) Markets Segment / Business Unit (BU) the delivery and operation of core technology solutions across 79 markets, supporting 19,000+ restaurants and offices. Our mission is to implement innovative, secure, and scalable technology that enhances customer experiences and drives business success.

TheSenior Director, Operations Excellence (IDL) plays a pivotal role in driving strategic agenda and operational efficiency of the IDL organization part of Global Technology. In this role will act as a trusted advisor, providing critical support in driving pivotal initiatives, leading cross-functional projects, and ensuring effective operations for people, processes and performance across the organization. This leader fosters a high-performance culture and enhances the overall effectiveness of the IDL leadership team.

Accountabilities & Responsibilities

The ideal candidate is a strategic, self-motivated leader with strong communication skills and the ability to collaborate across business, market, and vendor teams.

Strategy & Alignment

• Define the vision and role of the IDL Segment Technology team in line with global strategy.
• Develop and maintain a 3-year Technology Roadmap to guide market-level planning.
• Ensure alignment across Segment and Global teams through governance forums and leadership meetings.

Communication & Engagement

• Lead internal and external communications to support planning, governance, and stakeholder engagement.
• Ensure timely updates on progress, risks, and key deadlines.
• Drive internal communication strategies to foster team alignment and engagement.

Technology Governance

• Oversee key programs in the Technology Roadmap (e.g., Sesame 1, GMAL, STA).
• Serve as the primary liaison with Global Technology teams.
• Govern adoption of global products and manage change and incident communication processes.

Talent Development

• Support succession planning and talent retention through personalized development plans.
• Shape team roles to align individual strengths with business needs.

Qualifications

• Bachelor's degree required; advanced degree (MBA or equivalent) preferred
• 15+ years of experience in business, technology, operational excellence, or related fields within a global, matrixed organization
• Proven leadership at the Director level or above, with expertise in strategic planning, financial management, and process optimization
• Demonstrated success in driving strategic initiatives that enhance business performance and operational efficiency
• Strong track record in leading high-performing, diverse teams across geographies
• Excellent communication, collaboration, and stakeholder management skills
• Ability to execute in fast-paced, dynamic environments with a focus on results
• Certifications: PMP, ITIL, Prince2 or Six Sigma a plus

Compensation

Bonus Eligible:Yes

Long - Term Incentive:Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $193,610-$251,690 per yearThe above represents the expectedsalaryrange for this job requisition. Ultimately, in determining yourpay, we may also consider your experience, and other job-related factors.

Additional informationAt McDonalds we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.

We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.

#J-18808-Ljbffr