Job Location : Copan,OK, USA
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Wesley Mission Queensland Limited is a not-for-profit community service provider that offers community support, mental health and disability services, aged and palliative care, and retirement living across Queensland. We have a long and proud history of supporting people in need and live by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect.
We strive to be a welcoming, caring and inclusive community that celebrates diversity and supports employees of all backgrounds and faiths. People with passion, connected by hope for a more compassionate, just and inclusive society is our story. Join us and be part of a story you'll love to tell.
About the Role
The Manager will oversee the effective and efficient operations of a specialist disability accommodation service. They will coach, mentor and supervise a team which may include Registered Nurses, Disability Support Workers, Therapy Assistant, Community Access Facilitator, Cook/Chef and Hospitality staff.
They will also broker/liaise with Allied Health, Medical Practitioners and other services as required. The Manager is responsible for ensuring holistic, effective customer centred service delivered to (including clinical needs) prospective and existing residents.
Key Role Accountabilities:
Align personal leadership behaviour and ethical standards with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland's Vision, Mission and Values.
Effectively and efficiently manage the service ensuring that the needs and requirements of residents are met in accordance with the Human Services Quality Framework, NDIS Quality and Safeguards Commission and all other related legislation and compliance regulations.
Effectively manage the implementation and ongoing delivery of NDIS & TAC Supported Accommodation supports in the service.
Ensure all care to residents is developed in partnership with them, their families and significant others, which provides for their holistic health and well-being.
Undertake performance management, workforce planning, rostering, recruitment, orientation and training for all staff.
Contribute to the preparation of the budget and service plans on an annual basis for the service and be accountable to achieve budgeted revenue and costs, reporting monthly on financial outcomes / KPI's and variances.
Participate in the development and maintenance of individual SILS and RoC's to best determine levels of support for current and future residents.
Provide effective team management invoking a positive collaborative team culture.
Provide exceptional customer service to all participants, families and external stakeholders.
Implement effective & efficient ways to improve the client experience including evaluation of customer satisfaction as well as other quality related KPI's.
Contribute to continuous quality improvement processes to ensure a high standard of practice and service delivery.
Undertake any other reasonable duties as directed
About You
A demonstrated background and experience in overseeing/managing service provision to people with a disability and/or people with complex medical support requirements. A background in supported accommodation delivery is particularly desirable. NDIS experience is highly regarded.
Tertiary qualifications in a related field.
Demonstrated capacity to work with a team environment to develop supports and/or support services around the needs of people with disabilities, particularly relating to their needs and wants.
Demonstrated knowledge and success in leading a group of multi-disciplinary staff to provide agreed support to residents.
Experience and knowledge in human resource activities, including but not limited to recruitment, supervision and mentoring of staff.
Experience and ability to work within financial parameters, including taking responsibility for the preparation and achievement of budgets and KPI / Benchmark reporting.
Highly developed interpersonal, verbal and written communication skills, including strong networking and influencing skills with the ability to effectively lead and manage diverse internal and external stakeholder requirements.
What makes a difference for us:
Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Limited Policy throughout employment and prior to commencement.
Relevant probity checks required by legislation and WMQ Limited policy (NDIS Worker Screening Clearance held before commencing)
Current Driver's Licence and willingness to drive in the course of work.
Why Join Us
We value diversity, strive for inclusion, and come togetherto walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values.Along the journey, we will encourage you to find your story.
We offer our team members:
Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace.
Access to salary packaging benefits that enable you to increase your take-home pay
Access to discounts on private health insurance, gym memberships and travel
WMQ Limited's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.
Please note:You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Limited Policy.
Unlock job insightsSalary match Number of applicants Skills match
Community Services & Development 1,001-5,000 employees
Wesley Mission Queensland is an innovative and responsive not-for-profit community service provider, helping Queenslanders build stronger and more inclusive communities since 1907. We achieve this by offering high quality aged care, palliative care, mental health, disability and community support services across southeast Queensland.
We bring together passionate and dedicated people who want to make a difference in the lives of others, offering choice and independence to the people we are privileged to walk alongside.
If you are looking for a place that is open and welcoming, offers career advancement and support, and truly lives by its values, you've come to the right place.
Wesley Mission Queensland is an innovative and responsive not-for-profit community service provider, helping Queenslanders build stronger and more inclusive communities since 1907. We achieve this by offering high quality aged care, palliative care, mental health, disability and community support services across southeast Queensland.
We bring together passionate and dedicated people who want to make a difference in the lives of others, offering choice and independence to the people we are privileged to walk alongside.
If you are looking for a place that is open and welcoming, offers career advancement and support, and truly lives by its values, you've come to the right place.
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