Responsibilities
Be a Pivotal Force in the Transformation of Willets Point
Related is seeking a visionary Senior General Manager to lead operations at one of New York City's most ambitious developments — Willets Point. As the cornerstone of a multi-phase, mixed-use revitalization, this role offers a once-in-a-generation opportunity to shape the future of a dynamic neighborhood at the intersection of innovation, culture, and community. The Senior General Manager will oversee all aspects of property operations and performance, acting as the face of the project and a key player in delivering a best-in-class residential and commercial experience. If you're a strategic leader with a passion for excellence and large-scale impact, this is your moment to help write the next great New York story.
The Senior General Manager will be responsible for financial oversight, resident relations, property maintenance, staff supervision, and ensuring compliance with Affordable Housing programs and Fair Housing regulations. This role is essential for maintaining property standards, enhancing curb appeal, and promoting tenant satisfaction.
Project Details: Willets Point | Related
Key Responsibilities include:
Financial Management:
- Develop and manage property budgets, asset reports, and capital expenditure plans.
- Oversee accounts payable and receivable, approving expenses up to $2,500.
- Ensure timely rent collection, addressing delinquencies and managing bad debt write-offs.
Property Operations:
- Oversee leasing, compliance, administrative, and maintenance functions.
- Ensure efficient and high-quality apartment turnovers and maintain excellent curb appeal.
- Conduct monthly property inspections and implement preventive maintenance plans.
- Manage relationships with third-party contractors and ensure compliance with service agreements.
Staff Supervision:
- Recruit, hire, train, and evaluate General Managers, Resident Managers, and site staff.
- Approve payroll and manage performance evaluations and disciplinary actions.
- Promote a culture of professional growth, employee engagement, and teamwork.
Resident Relations:
- Provide exceptional customer service and resolve resident issues promptly and professionally.
- Enhance resident retention through proactive communication and timely issue resolution.
- Ensure residents are informed about property policies, updates, and services.
Compliance and Reporting:
- Ensure full compliance with Fair Housing, EEO, ADA, and other regulatory requirements.
- Oversee audits, recertification, and prepare accurate regulatory reports.
- Manage records for reasonable accommodation requests and compliance documentation.
Affordable Housing Compliance:
- Ensure adherence to Affordable Housing program requirements, including:
- Low-Income Housing Tax Credit (LIHTC) regulations (Section 42 IRS Code).
- HUD Section 8, Inclusionary Housing, Bond Program, and 421-a guidelines.
- Manage rent registration, renewals, and coordination with subsidy agencies and legal teams.
- Maintain knowledge of Area Median Income (AMI) ranges (30% to 120%) for tenant eligibility.
- Oversee recertification, lease adjustments, and tenant transfers.
- Administer SCRIE/DRIE programs and ensure timely processing.
- Collaborate with Social Service Partners to support units designated for formerly homeless individuals.
- Ensure compliance with VAWA regulations and other tenant protection programs.
Compensation:
The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.
Anticipated base salary range: $170,000 - $190,000 + Discretionary Bonus
Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.
Benefits:
- Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
- Financial Benefits:Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
- Social Wellness:19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
- Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities
Qualifications
- Bachelor's degree from an accredited institution.
- 8+ years of supervisory experience in property management, maintenance, or affordable housing.
- Proven leadership, organizational, and administrative abilities.
- Knowledge of Affordable Housing programs (LIHTC, HUD Section 8, Inclusionary Housing, etc.).
- Proficiency in Microsoft Office; experience with property management software (Yardi preferred).
- Strong communication, financial management, and problem-solving skills.
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OverviewBuild Your Career with Related Management Company
A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.
At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.
We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.
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