Black Family Hospitality (BFH) is a fast-growing, founder-led hospitality group rooted in Texas and expanding rapidly across the U.S. Our diverse portfolio includes distinctive freestanding restaurant brands, experiential boutique hotels, luxury bathhouses, and a growing vineyard and winemaking operation.
Our flagship brand, Terry Black's Barbecue, is a nationally recognized name synonymous with Texas-style barbecue excellence. With ambitious plans to scale to multiple new restaurant openings per year over the next five years, we are building a world-class team to ensure consistent, high-quality experiences across every location.
Key Responsibilities:
- Design and execute a multi-unit training strategy that supports our expansion roadmap, ensuring readiness for multiple new store openings annually across diverse markets.
- Build, lead, and mentor a scalable field training team to support pre-opening and ongoing training across all brands, starting with Terry Black's Barbecue.
- Develop training deployment plans for new restaurant openings (NROs), including pre-opening bootcamps, on-site field training, and post-opening support protocols.
- Partner with Operations, HR, and Creative teams to align training with evolving SOPs, company values, and guest experience expectations.
- Oversee the development of standardized, brand-aligned content, including digital modules, video training, printed guides, and on-the-job coaching tools.
- Implement and manage Wisetail and other learning management systems (LMS) to support scalable, trackable training programs across the organization.
- Establish training KPIs and reporting frameworks to evaluate program effectiveness, identify opportunities, and continuously improve content and delivery.
- Create and maintain a centralized training knowledge base that includes updated SOPs, role-specific tracks, and leadership development tools.
- Foster a company-wide culture of learning, development, and operational excellence from hourly team members to senior managers.
Core Responsibilities include, but are not limited to:
- Training Coordination
- Coordinate comprehensive training plans and annual training calendar to include eLearning, new product rollouts, management bootcamps, and onboarding cohorts.
- Create, implement, and lead the process to certify training restaurants in each area.
Training Execution
- Lead training bootcamps covering Operations, HR, P&L Management, Local Marketing, etc. for each brand/location.
- Partner with the corporate Operations team and Field Trainers/Coaches on all new product and process rollouts.
- Support the onboarding process and systems to ensure an efficient and thorough new hire orientation process for all team members, including the MIT program.
Training Management
- Ensure and validate that training is being completed adequately across all levels of restaurant teams (Field Trainers/Coaches, Managers, Team Members, etc.).
- Analyze training reports and train Field Trainers/Coaches and GMs on how to best utilize the available tools.
What Our Ideal Candidate Looks Like:
- 7+ years of progressive experience in training and development, including at least 3 years in a multi-unit or multi-brand environment.
- Experience supporting rapid growth or new unit development, ideally within the restaurant or hospitality sector.
- Strong track record in building and managing field-based training teams.
- Proven ability to design training systems that scale across geographies and cultures.
- Exceptional communication skills and comfort working cross-functionally across Operations, HR, and Creative/Marketing teams.
- Proficiency in Wisetail and other LMS platforms, e-learning tools, and digital content development.
- Comfortable working in a fast-paced, entrepreneurial environment with evolving needs.
- A genuine passion for hospitality, people development, and driving high-performance cultures.
- Restaurant, food & beverage, or hospitality background preferred; experience with brands known for operational rigor and training discipline (e.g., Chipotle, Cava, Sweetgreen) is a strong plus.
- Excellent interpersonal and communication skills, with the ability to build strong relationships at all levels.