Job DetailsJob Location New York, NY Position Type Full Time Education Level High School Salary Range $40000.00 Salary/year Job Shift Day DescriptionDepartment Operations Reports To HQ Operations Manager Education Requirement High school diploma/equivalent, preferred. FLSA Non-Exempt Salary $40,000 Annually Schedule Full-Time: Monday- Friday 9am-5pm ORGANIZATION OVERVIEW The Ali Forney Center (AFC) is dedicated to protecting LGBTQ+ youth from the harms of homelessness and empowering them with the tools needed to live independently. Founded in 2002, AFC provides comprehensive services, including housing, healthcare, and educational support to over 2,000 youth annually. AFC's mission is to create an affirming and supportive environment where LGBTQ+ youth can thrive. POSITION SUMMARY We are seeking a friendly Office Assistant to be the face of the organization, managing the front desk, greeting guests, responding to inquiries, and performing administrative duties. The ideal candidate will be a disciplined, perceptive, and personable individual capable of managing multiple responsibilities and adapting to changing priorities with professionalism. The goal of the Office Assistant is to make clients and visitors feel comfortable and valued while on our premises and direct them promptly and appropriately to meet their needs. DUTIES & RESPONSIBILITIES:
- Screen, greet, assist, and direct AFC clients and visitors promptly and appropriately.
- Answer and direct phone calls to the appropriate extension; respond to inquiries and provide requested information as needed.
- Respond to complaints and de-escalate clients and visitors as needed.
- Sort and distribute incoming mail and prepare outgoing mail.
- Track and scan incoming checks.
- Monitor and ensure office, kitchen, and bathroom supplies are stocked and replenished as needed.
- Assist with conference room setup for internal and external meetings.
- Attend weekly staff meetings and individual supervision.
- Additional duties may be assigned as needed.
QualificationsQUALIFICATIONSCompetencies
- Client-centered approach: Demonstrates empathy and a commitment to making clients and visitors feel comfortable and valued.
- Trauma-informed care: Understands and applies principles of trauma-informed care in interactions.
- Interpersonal skills: Ability to interact effectively with diverse individuals, maintaining a professional and friendly demeanor.
- Problem-solving: Capacity to address and de-escalate complaints and provide accurate solutions.
- Attention to detail: Ensures accuracy in sorting mail, tracking checks, and monitoring supplies.
- Initiative: Proactively identifies and addresses office needs (e.g., stocking supplies, assisting with setups).
- Adaptability: Thrives in a fast-paced environment and can adjust to changing priorities.
Skills Needed
- Strong verbal and written communication
- Email and phone etiquette
- Strong organizational skills
- Ability to function well under pressure
- Ability to multitask
- Ability to ask questions and for further guidance
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Some lifting, up to 30lbs.
FULL-TIME BENEFITS & PTO
- Paid sick, vacation, personal, 12 holidays
- Medical
- Dental
- Vision
- 4O1k (matching)
- EAP program
Bilingual (Spanish) speaking candidates are encouraged to apply. Transgender and gender non-conforming people are encouraged to apply. The Ali Forney Center is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage candidates of all backgrounds to apply.