Director, Operations
: Job Details :

Director, OperationsAny CEO Office LocationHybrid

Anticipated deadline to submit application: August 8, 2025 before 9am EDT. Position may close early if application limit is met. Apply promptly for full consideration.

The Opportunity

The Director, Operations oversees operations strategy and implementation across CEO's thirty-one offices nationally, working in close partnership with program and central operational teams. They lead a team to provide facilities, operations, and safety oversight and support to on-site staff and ensure CEO's offices provide a safe, welcoming, and operationally smooth experience for CEO participants.

As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

Who We Are

The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. Across the United States, 8,000-9,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 30,000 formerly incarcerated individuals have secured full-time employment since 1996.

Who You Are

• You have at least 7+years of experience in organizational operations and facilities management, including experience in a supervisory or management capacity.(3+ years)Strong understanding of facilities standards, policies, best practices, metrics, and processes
• You have knowledge of procurement/contracting process and best practices
• You have experience in emergency management and supporting in crisis situations
• You are knowledgeable with technology, including Google Suite, Microsoft Suite, and project management tools
• You have the ability to travel to other sites as needed
• You have a commitment to CEO's mission
• You are adept at executing complex projects involving multiple stakeholders, with the ability to meet project deadlines and budget parameters
• You are able to see issues before they happen and be proactive to prevent them
• You are an effective multitasker capable of staying organized and meeting deadlines with accuracy in a fast-paced environment
• You have the ability to maintain composure in uncertain and stressful times and have an ability to form strong and meaningful work connections with your colleagues
• You are customer service oriented: design and plan with the staff and participants in mind, and anticipate needs before they arise, all with an appropriate sense of urgency
• You are a strong communicator, advisor, and negotiator, with demonstrated ability to influence stakeholders of all levels, and to balance and execute on feedback from a variety of collaborators
• You proactively take initiative to identify, assess and address potential areas of risk
• You have the proficiency in addressing conflicts directly and escalating issues when necessary

What You'll Be Responsible For

Key responsibilities of the Director, Operations include but are not limited to:

Operations, Facilities, and Safety Strategy and Administration

• Lead a team to create, refine, and implement a strategy and approach for improving the efficiency and reliability of CEO's facilities, site management and operations in support of CEO's mission and organizational strategies
• Oversee implementation of organizational operational processes and coordination across CEO's sites/facilities across the country, ensuring sites are designed in a way that support program needs
• Maintain facilities budget across sites with a multi-year view and perform regular analyses, reporting on key performance indicators
• Partner with colleagues across CEO to create forward thinking site processes that promote a best in class, safe, collaborative, accessible and inclusive workplace environment where employees and CEO participants can thrive. This involves but not limited to:
• develop data gathering, reporting, and analysis mechanisms to ensure that staff and participant feedback inform site operational processes & management
• coordinate the adoption of standardized safety protocols for a safe work environment and implement protocols in existing and new facilities
• develop and implement facilities processes to ensure sites are prepared for natural disasters and other emergencies
• ensure site design is in compliance with different HR and safety laws and regulations
• Plan, design, and lead projects related to expansion, relocation, renovation, etc. of offices
• Direct the maintenance programs relating to the condition and appearance of the interior & exterior of all facilities
• Partner with CEO's compliance team to design and improve facilities processes and procedures, serving as program liaison to ensure sites are following all facilities-related laws and regulations
• Develop processes and systems that enhance collaboration between program sites and support teams, streamlining operations throughout the organization
• Support CEO's purchasing operations, ensuring CEO's purchasing meet CEO's needs, and working to increase purchasing effectiveness and efficiency. Responsibilities included but not limited to:
• Review/ revise existing procurement policies and develop new policies as needed and ensure compliance to all policies
• Review/ revise existing procurement processes and develop new processes as needed to improve service and efficiency
• Work with the purchasing team, and collaborate with colleagues from across CEO, to ensure the highest level of services and effectiveness
• Develop and maintain an asset tracking system to ensure all assets are properly accounted for
• Develop and maintain budgets, spending plans, analyses, reports, and key performance metrics
• Perform other procurement and inventory management duties as required
• Lead a team that supports CEO's commitment to safety, which will include office inspections, safety training, incident investigations, emergency response plan management, and other facilities safety initiatives
• Develop systems and ensure effective management of the general CEO inquiries inbox
• Collaborate with Social Enterprise and Central Teams to support program sites with records management needs related to safety and other compliance requirements
• Manage a team that supports participant scheduling processes and time and attendance protocols

Team Management and Support

• Hire, supervise, and support a diverse, high-performing team through coaching, training, and development
• Serve as an active and proactive contributor and collaborator, including leading/engaging in team meetings, drive strategy revamps, and supporting colleague projects
• Collaborate with other departments, ensuring that there is a thorough understanding of the business needs and priorities
• Assess and evaluate team members through continued training, coaching and development; ensure workload is reasonable, negotiating levels of support across team members and projects
• Facilitate and lead team meetings

Compensation and Benefits

The salary range for this position is $104,00-117,000/annually. CEO's compensation philosophy considers a variety of factors including experience, internal equity, and the labor market associated with the city in which the position is located. This position can be located in any of the cities in which CEO operates. The labor markets associated with the cities in which CEO is based are variable, and the salary range included here reflects this. Our salary offer will fall within this range and will be reflective of the labor market of the city in which the position is based, as well the other factors named above.

We recognize that salary is a part of the overall compensation package and also provide a comprehensive benefits package, including medical and dental coverage, as well as professional development opportunities to our staff.

We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.

More About Us

Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities. People who are justice involved are highly encouraged to apply for vacant positions at all levels. CEO is committed to the CROWN Act, and creating an open space where our employees can present as their true authentic selves.

All qualified applicants will be considered for employment without unlawful discrimination based on race, color, religion, national origin, sex, age, gender, gender identity, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, caregiver status, or any other category protected by federal, state, or local law. We value diverse experiences, including with regard to educational background and justice system contact.

Please note that due to the volume of resumes received, we are unable to contact each applicant regarding the status of each position or reply to candidates' inquiries via phone or email.

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