Job DetailsJob LocationLees Summit Infusion Center - Lees Summit, MOPosition TypeFull TimeEducation LevelAssociate DegreeTravel PercentageNo Travel RequiredJob ShiftMonday - Friday, rotating SaturdaysJob CategoryAdministrativeDescriptionHealthcare Front Desk CoordinatorFull-Time | Monday-Friday 8:00 AM-5:00 PM + Rotating Saturdays 8:00 AM-2:00 PMLee's Summit Infusion Center | Greater Kansas City Market | Outpatient SettingMake Every First Impression Count.IVX Health is seeking a Healthcare Front Desk Coordinator for our Lee's Summit Infusion Center-one of our highest-volume clinics in the Kansas City market. This full-time, patient-facing position plays a critical role in creating a seamless, welcoming experience for patients while ensuring front office operations run smoothly.While this role is primarily based in Lee's Summit, we're looking for someone who is also willing to support nearby centers in the market on occasion-stepping in when coverage is needed due to PTO, vacancies, or higher-volume days.If you're detail-oriented, thrive in a fast-paced environment, and love connecting with patients and clinical teams, we'd love to meet you.About IVX HealthAt IVX Health, our mission is to improve the lives of those we care for by redefining the care experience. As a national provider of infusion and injection therapy for patients with chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis, IVX Health offers a better approach to care-one that prioritizes convenience, comfort, and exceptional patient outcomes.We extend the same values to our team, striving to empower them to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.What You'll Do
- Lead First Impressions - Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
- Manage Scheduling and Coordination - Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
- Ensure Operational Excellence - Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
- Collaborate with Clinical Teams - Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
- Maintain an Inviting Space - Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
- Support Across Centers - Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days
What We're Looking For
- High School Diploma or GED required
- 3-5 years of front desk or administrative experience, ideally in a high-volume medical setting
- Proven success supporting patient intake and registration processes in a healthcare environment
- Familiarity with insurance verification and billing workflows; able to obtain prior authorizations and confirm coverage
- Proficiency with scheduling platforms and electronic health record (EHR/EMR) systems
- Excellent communication and customer service skills-confident with patients, families, and clinical teams alike
- Strong multitasking and organizational abilities-able to manage multiple competing priorities with accuracy
- Quick learning agility-you adapt fast, absorb new processes quickly, and stay ahead of the curve
- Adaptability to support multiple centers as needed, with a dependable and proactive approach
Why You'll Love IVX HealthWe're not just redefining care for our patients - we're redefining it for our teams, too. When you join IVX, you'll find:
- Predictable Hours: Monday-Friday, regular business hours with rotating Saturdays
- Supportive Culture: Work with a compassionate, values-driven team
- Professional Growth: Tuition reimbursement, CEU access, and development opportunities
- Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
- Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits
Benefits We Offer
- Predictable Schedules
- No nights, Sundays, or major holidays-so you can count on a consistent, work-life-friendly routine.
- Health and Wellness Coverage
- Medical, dental, and vision insurance starting the first of the month after hire
- Telemedicine services for added convenience
- Wellness and mental health resources available 24/7
- Financial Security
- 401(k) retirement plan with company match
- Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options
- Disability, life, accident, and critical illness coverage
- Professional Growth
- Tuition reimbursement and Continuing Education Units (CEUs)
- Career advancement opportunities in a growing organization
- Paid BLS and PALS renewal coverage
- Family and Community Support
- Fertility and family-building resources
- Paid volunteer time off
- Donation matching for the causes you care about
- Employee referral bonuses-get rewarded for bringing great people to IVX Health!
EEO StatementIVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health is dedicated to selecting the best available talent for every role and makes employment decisions based on business needs, job requirements, individual qualifications, and merit.Equal employment opportunities are extended to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military or veteran status, age, physical or mental disability, genetic information, reproductive health decisions, family or parental status, or any other status protected under applicable federal, state, or local laws.IVX Health prohibits discrimination, harassment, and retaliation based on any of these characteristics. This commitment applies to all aspects of employment, including but not limited to hiring, training, promotion, discipline, compensation, benefits, and separation of employment.