OverviewCompensation: $20-$25/hour + spiffs, based on experienceLife at Thompson & Thompson Service Group: Are you looking to TradeUP to a better opportunity? Do you want a great work-life balance? Do you want to work for a company that appreciates you? Look no further and apply today! Enjoy a fast-paced environment and be an influential part of our team! Thompson & Thompson Service Group is the market leader in Plumbing, HVAC and Electrical. We are seeking a self-motivated individual to join our growing Dispatch team! What we OFFER you!
- Weekly pay | Uncapped earning potential (with spiffs)!
- Year-round work
- Get your birthday off + get paid for that day!
- PTO accrual from day one!
- Parental Leave
- Paid Training
- Employee Referral Bonus
- Career growth opportunities
What will your job look like? We are looking for a self-motivated person with a great attitude to join us to assist in dispatching our technicians at Thompson & Thompson Service Group. We are looking for someone that is able to work remotely, on the weekends. If needed, we will provide equipment for you to work efficiently! This includes a laptop (if you do not have one), a monitor and a headset.
- Working with customers in a professional manner.
- Organizing and planning technician routes and service calls.
- Ability to communicate in a professional manner with customers and fellow employees.
- Communicate with customers after work is completed to ensure 100% customer satisfaction
- Respond positively to calls from customers to understand their needs and effectively schedule work orders
- Provide exceptional customer service to customers
- Communicate clearly and efficiently with customers and technicians
What do you need?
- Ability to work 7 AM to 7 PM on Saturdays, 8 AM to 5 PM on Sundays (both with an hour lunch break).
- Prior Dispatcher experience, preferably within the home-service industry (HVAC, Plumbing, Electric)
- Microsoft Office Suite experience required
- Strong communication skills - written & verbal
- Able to multi-task, work independently, & strong organization skills
- Familiarity with greater Savannah area
- Thompson & Thompson Service Group may conduct a preemployment background check and drug test, subject to applicable law.
ResponsibilitiesWho/What Are We Looking For?
- Coordinate the transportation movements of the technicians
- Must keep track of the drivers' schedules as they change throughout the day
- Keep track of the technicians' start and departure times
- Must maintain a matrix with the techs' routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
- Requires interaction with drivers daily
- Anticipate problems with routes and parts by making quick sound decisions
- Respond to special requests from customers related to jobs performed by a technician
- Order parts for special orders
- Maintain techs' vacation, sick and weekend schedules
- Follow up on all pending/ recommended work
- Forecast workload for 2-3 days out
- Contact customers with parts pending and status of parts
QualificationsQualifications:
- Dispatch experience highly preferred
- Ability to pass a background check
- High school diploma (or GED)
- Demonstrate passion for excellence with respect to treating and caring for customers
- Strong decision-making abilities
- Ability to identify customer needs and clearly articulate product and service offerings
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- Team player
- Multitasking and time management skills with the ability to prioritize
Core Competencies:
- Strong verbal and written communication skills
- Comfortable in navigating through multiple software systems and windows simultaneously
- Ability to show empathy when responding to customer's needs
- Must be flexible with the ability to adapt to changes quickly and think conceptually