Salary: $31,241.60 - $46,841.60 AnnuallyLocation : 32084, FLJob Type: Full-TimeJob Number: 202500019Department: Traffic CourtOpening Date: 07/22/2025 Job Summary The purpose of this position is to process traffic and parking citations and collect related fines. Success in this position contributes to the efficiency and effectiveness of division operations. The work consists of related clerical and customer service duties. Major Duties
- Answers telephone and assists customers; provides information and assistance.
- Processes all email requests from customers, law enforcement and attorneys.
- Receives and inputs traffic and parking citations manually.
- Relates civil traffic cases to criminal court cases and transmits documentation.
- Processes payments made in person, by telephone, and by mail.
- Verifies and accepts electronic citations; ensures mandatory court citations are highlighted for processing.
- Clears license suspensions.
- Prepares correspondence regarding customer balances, payments, due dates, and payment options.
- Balances and prepares related reports.
- Reviews the E-portal pending queue to ensure filing parties are aware of document acceptance or rejection; ensures documents are properly filed.
- Prints a variety of reports, dockets, and calendars.
- Researches and prints driver histories.
- Issues summonses.
- Prepares driver's license suspension reports.
- Processes community service requests.
- Process's school completion certificates.
- Prepares court dockets; attends court hearings; processes court proceedings.
- Communicates and corresponds with law enforcement, Judicial Assistants and attorneys.
- Performs other duties as assigned including problem-solving and continuous process improvement.
Key Competencies
- Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
- Adaptability & Flexibility - Ability to react positively to changing business needs, conditions, and work responsibilities.
- Attention to Detail & Accuracy - Diligently attends to details and pursues quality in accomplishing tasks.
- Customer Focus - Builds and maintains customer satisfaction with the services offered by the organization.
- Development & Continual Learning - Displays an ongoing commitment to learning and self-improvement.
- Drive & Determination - Exhibits a positive attitude and a desire to independently operate effectively.
- Office Technology - Ability to utilize equipment, office software (ex. Microsoft Office), and web-based applications (ex. Benchmark, Landmark) to meet business needs.
- Stress Tolerance - Maintains composure in stressful or adverse situations.
- Tact - Diplomatically handles challenging or tense interpersonal situations.
- Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.
Supplemental Information SUPERVISORY CONTROLSThe Traffic Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.GUIDELINES
- Guidelines include Florida statutes, traffic rules and regulations, county ordinances, and division policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
- The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, or stooping.
- The work is performed in an office or courtroom.
SUPERVISORY AND MANAGEMENT RESPONSIBILITYNone.MINIMUM QUALIFICATIONS
- High School Diploma or GED, supplemented by one (1) year of recent and relevant experience.
- Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of a high school diploma or equivalent.
- Ability to meet the public and effectively address their needs courteously, tactfully, and professionally. Possess the ability to cope with customers in impromptu situations.
- Ability to communicate effectively in both oral and written form and possess the ability to follow complex oral and written instructions.
- Ability to establish and maintain an effective working relationship with co-workers, other governmental agencies, attorneys, judges and their assistants, businesses, and members of the general public.
- Ability to use a computer terminal to enter data quickly and accurately.
- Knowledge of a wide range of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures, office equipment, and terminology.
- Ability to learn and understand specialized information, including Florida state statutes, Florida Rules of Procedure, administrative orders, codes, policies, procedures, forms, and legal terms, and to apply that knowledge in carrying out job assignments accurately and efficiently.
- Ability to work with confidential and/or sensitive data and comply with state and federal guidelines.
- Ability to work in an environment that includes frequent interruptions and simultaneous detailed attention to multiple tasks.
- Ability to work within time constraints and workload surges.
- Ability to work in a fast-paced environment with frequent interruptions while maintaining speed and accuracy.
- Ability to sit or stand at the front counter for extended periods, while concentrating on repetitious or complex tasks.
PREFERRED QUALIFICATIONS
- Knowledge and level of competency commonly associated with the completion of an associate's degree in a course of study related to the occupational field.
- Three to five years of experience in a Clerk's office environment.
Candidates may apply through St. Johns County's Online Application System: NOTE TO APPLICANTS:Candidates may apply through St. Johns County's Online Application System.The St. Johns County Clerk of the Circuit Court and County Comptroller is a drug-free workplace and equal opportunity employer. All employment actions are taken without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, handicap, disability, marital status, national origin, veteran status, or genetic information. Candidates may apply through St. Johns County's Online Application System. The office maintains its status as an at-will employer. Employees can be terminated with or without notice or cause at any time not prohibited by law.VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the close of the vacancy announcement. An applicant eligible for Veterans' Preference who believes he or she was not afforded employment preference in accordance with Florida law may file a complaint requesting an investigation with the Florida Department of Veterans' Affairs, Veterans' Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL 33778. A complaint must be filed within 60 calendar days from the date that the notice of hiring decision is received by the applicant or within three calendar months of the date the application is filed with the employer if no notice is given. If no notice is given, it is the responsibility of the preferred applicant to contact the employer to determine if the position has been filled. We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.FloridaRetirementSystem(FRS):VacationLeave: Full time employees accrue the following vacation every pay period (80 hours):Years of Continued ServiceLength of VacationAccrual Rate0 year through 3 years10 days3.07704 years less than 10 years15 days4.616010 years or more20 days6.1540Part time employees earn vacation on a prorated basis according to their years of service and corresponding accrual rate.Sick Leave:Full time employees accrue 3.6960 hours of sick time every pay period (80 hours).Part time employees who work a percentage of a 40-hour work week earn sick leave on a prorated basis.Birthday:Full time employees are granted 1 paid day off (8 hours) per year. ObservedHolidays:
- New Year's Day
- Dr. Martin Luther King Jr's Birthday
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Veteran's Day
- Thanksgiving Day
- Thanksgiving Friday
- Christmas Day
Observed Holidays are set annually.To learn more details, visit our