Customer Service Representative
: Job Details :

Are you ready to work for an employer that truly values your contributions and well-being?

At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day.

About Family Services

Family Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive.

We're Hiring!

We are seeking a Customer Service Representative to join our team. This full-time position is based out of our Green Bay location and is responsible for providing professional and proactive customer service to clients.

Key Responsibilities

• Present a professional and positive influence within the Agency and the Office Services team assuring quality customer service.
• Comply with agency confidentiality policies.
• Responsible for the timely and professional handling of high-volume incoming telephone calls and messages while directing them to the proper individuals.
• Have knowledge of agency services and staff in order to properly handle computer appointment schedules efficiently and accurately.
• Assist clients at check in, verify client information including insurance verification, keep current data in client files while handling client files in a confidential manner.

Qualifications

Education:

• Required: High School diploma/GED
• Preferred: Associate's degree

Experience:

• Required: 1+ years' office support and customer service experience

Skills and Competencies:

• Excellent organizational skills; communication, interpersonal skills. Professional appearance and presentation.
• Ability to perform and coordinate multiple tasks and work with minimal supervision.
• Typing and data entry skills of 45 wpm are necessary. Experience in Word, Excel programs required.
• Proper English usage, spelling and English composition are required.
• Demonstrated commitment to diversity, equity, and inclusion.
• Ability to manage sensitive information with confidentiality and professionalism.

Why Join Us?

Family Services offers a supportive and collaborative work environment where you can make a meaningful impact every day and help advance our mission to Protect, Heal, and Care. Apply today to join our team and make a difference in the lives of others!