We are seeking a professional and customer-focused General Manager to oversee our hotel operations at our Doubletree Hotel Hilton Airport Hotel & Convention Center. This hotel has 334 Guestrooms and features over 180,000 square feet of Meeting and Convention Space. Our ideal candidate must possess extensive knowledge of hotel operations, a positive attitude, and proven skills to oversee all departments to maximize revenue, deliver a positive guest experience, and foster a team environment that promotes learning and excellence.
Apply only if you meet the requirements of the position described below.
Salary is based on experience and qualifications.
Job Description
Seeking a professional and customer-focused General Manager for our Doubletree Hotel Hilton Airport Hotel & Convention Center. The candidate must have extensive hotel operations knowledge, a positive attitude, and skills to oversee all hotel departments, maximize revenue, enhance guest satisfaction, and promote a learning team environment. The hotel will undergo a full renovation in early 2026.
Job Requirements
- Provide exceptional customer service to all guests, ensuring memorable stays while achieving company and brand goals.
- Ensure compliance with standard operating procedures, federal, state, and local regulations regarding associates, security, cash handling, guest relations, and safety.
- Maintain and improve property standards and service quality to ensure guest satisfaction.
- Develop annual budgets, marketing plans, and capital expenditure plans.
- Achieve budgeted revenue and profit goals, balancing costs with guest satisfaction.
- Prepare and submit operational performance reports timely.
- Ensure hiring practices and employee management comply with legal and company standards.
- Hire, train, and supervise staff, ensuring familiarity with policies and procedures.
- Lead sales efforts, including accompanying sales team on calls.
- Engage in community events and meetings.
- Remain visible and accessible to guests.
- Implement and support the Brand service culture.
- Assist team members in completing daily workloads.
- Perform other duties as required.
- Gain knowledge of hotel systems and demonstrate strong math skills.
- Train and evaluate employees fairly and consistently.
- Supervise, motivate, and develop hourly staff.
- Analyze complex activities to improve practices or develop new approaches.
- Make decisions based on general policies and procedures.
- Understand and comply with laws governing employment, safety, and labor relations, including statutes like Title VII, ADEA, FLSA, ADA, OSHA, FMLA, and NLRA.
- Prior experience with full-service renovations is preferred.
Qualification Standards
Education: Bachelor's Degree in Hospitality Management or related field, or equivalent experience.
Experience:
- At least seven years of hotel General Manager experience preferred.
- Hilton or fully branded hotel experience preferred.
- Experience managing a property with over 300 guestrooms and 125,000 sq ft of Meeting and Convention Space.
- Sales experience is a plus.
- Proven success in producing a strong balanced scorecard.
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