Veterinary Receptionist Coastal Carolina Animal Hospital Wilmington, NC Do you love animals and the ocean breeze? We've got the purr-fect opportunity for you! Coastal Carolina Animal Hospital is located in the beautiful coastal town of Wilmington, NC (yep, just minutes from the beach ) and we are looking for a full-time, passionate, Veterinary Receptionist to join our team of animal-loving superheroes. If you're ready to trade scrubs for flip-flops after work and have the weekends off doing what you love, keep reading-your next adventure starts here! At Coastal Carolina, we believe in a Whole Person Approach when it comes to our veterinary team. This includes a living wage of $15 or more for all hospital Team Members, best-in-class benefits (dental/vision/health), 401K, mental health support, and continuous education for all of our team members. Investing in our team and sharing the growth are instrumental in driving our top priorities, which is why every Team Member is eligible to participate in our revenue sharing program. Duties and Responsibilities:
- Checks patient medical records for past histories, enters in practice management software
- Greet clients, answer multi-line phone calls, and respond to digital communication with professionalism
- Provides excellent customer service by proactively and professionally taking care of client's concerns and needs
- Maintains scheduling and patient medical records in management software
- Maintains client educational material and reviews hospital policies with clients
- Maintain a clean and organized reception area
- Manage prescription refill requests and relay messages to medical team
- Performs departmental housekeeping duties
- Collects and processes payments within the medical practice software
- Other duties as assigned
Qualifications: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The employee must be able to multitask well in a high paced environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience. We are open and willing to train the right candidate.