Customer Service Representative
: Job Details :

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Customer Service Representative

Job Title: Customer Service Representative

Location: Richardson, TX (On-Site)

Type of Hire: Full-time

Interview: In-person

Job Summary

We are seeking a highly knowledgeable and empathetic Senior Retirement Specialist / Retirement Lead to oversee and manage our retirement programs. The ideal candidate will be responsible for providing strategic leadership, operational execution, and employee support related to retirement planning, pension administration, and regulatory compliance. This role plays a vital part in ensuring a smooth and informed transition for employees approaching retirement.

Key Responsibilities

• Lead and manage retirement benefit programs including pensions, 401(k), defined benefit and defined contribution plans, and early retirement packages.
• Serve as the subject matter expert on retirement-related policies, plans, and procedures.
• Advise employees on retirement options, financial implications, timelines, and eligibility criteria.
• Collaborate with payroll, legal, and finance teams to ensure compliance with regulatory requirements (ERISA, IRS, DOL, etc.).
• Coordinate with third-party vendors, actuaries, and retirement plan administrators.
• Develop and deliver retirement education programs, webinars, and one-on-one consultations.
• Support audits and ensure accurate record-keeping and reporting related to retirement plans.
• Handle complex retirement calculations and retirement plan issues, providing tailored solutions.
• Monitor trends and recommend enhancements to the company's retirement programs.
• Serve as an escalation point for retirement-related inquiries and exceptions.

Required Qualifications

• Bachelor's degree in Human Resources, Finance, Business Administration, or related field.
• 5–8+ years of experience in retirement benefits, HR operations, or employee benefits management.
• In-depth knowledge of retirement regulations (ERISA, IRS rules, pension compliance, etc.).
• Experience with retirement platforms (e.g., Workday, ADP, Fidelity, Vanguard, etc.).
• Excellent interpersonal and communication skills with a customer-first approach.
• Strong analytical, organizational, and problem-solving skills.

Preferred Qualifications

• CEBS, RPA, or other retirement/benefits-related certifications.
• Experience working in a multinational or matrixed organization.
• Ability to manage sensitive conversations with professionalism and empathy.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

The approximate hourly pay compensation range for this position is [$19/hr to $21/hr]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity

Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role”

Location-based Roles – “Los Angeles, California based candidates are not eligible for this role. area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.