Director - Tenant Services
: Job Details :

The Director – Tenant Services position is a key member of the IDS Tenant Services Team. This role involves close, day-to-day collaboration with internal colleagues, Regional and Local Brokers, and the Client. The position requires a detail-oriented, proactive professional with strong communication and organizational skills.

KEY RESPONSIBILITIES

Site Submittals

• Track, finalize, and package site submissions for official delivery to the Client and relevant brokers.

Commission Management

• Create deal files and track commission invoices, payments, and outstanding balances.

• Coordinate with Accounting Department to manage Accounts Receivable, Aging & Variance reports, and Projected Income Reports.

Local Broker Administration

• Collaborate with Regional Brokers to identify, onboard, as well as terminate Local Brokers as necessary.

• Maintain records of Protected Deals, past and present Local Brokers, and all associated documentation.

• Track Local Broker territories and work with Analytics Team to update as needed.

• Maintain complete and organized documentation, including:

o Interview records

o Executed Local Broker Consulting Agreements & Exhibits

o Termination letters

o Protected Deals lists

o Other reports, as requested

Regional Broker & Client Support

• Partner with other Tenant Services team members and Regional Brokers to address client requests, manage broker/territory changes, and support ad hoc needs.

Additional Duties

• Use and maintain data in the proprietary pipeline tracking platform.

• Organize and review documentation for target markets.

• Respond to requests for rent comps and rental range data.

• Assist in annual ICSC Las Vegas convention planning.

• Support special projects and reporting initiatives as assigned.

QUALIFICATIONS

Ideal Candidate Attributes

• Exceptional written communication skills across emails, reports, and formal documents.

• Strong verbal communication skills with the ability to navigate both diplomatic and direct conversations.

• Proficient in Excel and managing large spreadsheets of data and information.

• Highly collaborative team player focused on delivering client service excellence.

• Self-starter with the ability to work independently and manage multiple priorities.

Preferred Background

• 4-year college degree preferred.

• Experience as a Paralegal, Transaction Coordinator, or Production Office Coordinator.

• Familiarity with real estate, legal documentation, or transaction workflows is highly valued.