Contact Center Systems Administrator
: Job Details :

WSP is seeking an experienced Contact Center Systems Administrator to work in conjunction with our IT Service Desk and Customer Service Operations team on a major client project. The ideal candidate will have a strong background in Genesys Cloud CX, Cisco Contact Center and an ability to work in ITIL structured environments. Key Responsibilities: Manage, maintain, and support Genesys Cloud contact center platform, including configuration, scripting, and troubleshooting. Collaborate with IT and business teams to gather requirements and implement new App Foundry add on components. Monitor and report on Genesys system upgrades, patches, and maintenance to ensure security and stability. Monitor system health, troubleshoot P 1 / P 2 issues, and implement proactive measures to minimize downtime and continuously improve service. Maintain CX design documentation, standards, and procedures for contact center systems Provide technical support and training to end-users and administrators. Ability...Systems Administrator, Systems, Administrator, Technical Support, Cloud, Technology, IT