Gloucester, Virginia It's a great time to join the Riverside family! Riverside Medical Group (RMG) has over 500 providers and 132 locations across all regions! RMG is one of the largest and most diverse multi-specialty group practices in the state of Virginia. RMG Staffing Support was created in 2017 as a solution to align and optimize labor resources specifically within the medical group. The Staffing Support department currently consists of over 120 team members and continues to grow, providing dedicated support across various positions exclusively for the RMG Peninsula Region. Our mission is to build and maintain a pool of qualified, experienced staff ready to meet staffing needs during periods of recruitment, employee leave, or other temporary shortages. The Certified Medical Assistant (CMA) position within Staffing Support offers a unique opportunity to serve multiple RMG practice locations through a regional float assignment. Team members are scheduled for 8-hour shifts, Monday through Friday, with shift start times ranging between 7:00 AM and 5:00 PM. Assignments are located throughout Williamsburg, Gloucester, Mathews, Deltaville, White Stone, and Hayes. A minimum commitment of 24 hours per week is required, along with a quarterly hours requirement. Flexibility is essential, as this role requires regular floating between locations. Under the direction of physicians, Office Managers, RNs, and LPNs, the CMA performs a broad range of clinical responsibilities in support of quality patient care within the medical office setting. The CMA must demonstrate the ability to provide age-appropriate care, applying knowledge of developmental principles across the lifespan. Additionally, familiarity with health insurance processes-including pre-authorizations, referrals, and in-network scheduling for tests and specialist visits-is essential. Overview Performs a wide range of clinical duties to assist providers in providing quality care in a medical office setting. What you will do
- Exhibits knowledge of lab procedures to include compliant use of ABNs and phlebotomy skills (If applicable). Sends specimens to correct lab. Accurately performs lab linkage, obtains pre authorizations, scheduling tests and specialist visits within network limitations.
- Follows insurance carrier guidelines and Medicare regulations. Maintains a working knowledge of ICD9 and CPT coding and seeks assistance as needed.
- Acts as a liaison between physician and patient, providing patient access to care, including for appointments, referrals and essential information. Demonstrates excellent customer service to include providing timely patient response and follow up. Manages patient expectations with clear explanations (i.e., informing patients about delays as appropriate) and effectively manages the providers' patient schedules. Provides patient education per protocol and provider instruction to include Electronic Health Record and exit interview communication tools.
- Maintains excellent clinical competency to include the initial patient work up (including manual vitals), chaperoning patients, assisting providers with procedures, and preparing patient rooms are clean and compliant for next visit. Assures that clinical equipment is maintained and clinical supplies are ordered and stocked as necessary.
- Supports productivity goals to maximize use of facility resource to meet patient demand. Maximize physician visits so that productivity targets are met.
Qualifications Education - High School Diploma or GED, (Required)
- Program Graduate, Medical Assistant (Required)
Experience - Clinical experience (Preferred)
Licenses and Certifications - Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA) Upon Hire(Required)
- CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) Upon Hire(Required)
- First Aid - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) Upon Hire(Required)
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