Customer Service Specialist II - Hawaii (Work from Home)
: Job Details :

Customer Service Specialist II - Hawaii (Work from Home)

Join to apply for the Customer Service Specialist II - Hawaii (Work from Home) role at Savers | Value Village

Customer Service Specialist II - Hawaii (Work from Home)

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Specialist II - Hawaii (Work from Home) role at Savers | Value Village

Description

Job Title: Customer Service Specialist II

Pay Rate: $16.20 per hour

Who We Are As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. Youll often hear us say that we are Thrift Proud. Its the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Description Job Title: Customer Service Specialist II Pay Rate: $16.20 per hour Who We Are As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. Youll often hear us say that we are Thrift Proud. Its the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. What You Can Expect

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What You Get Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits Offerings Including

• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

What Youll Be Working On Support Savers mission and vision by providing exceptional customer service responding to inquiries from internal and external customers. This position will serve as the initial point of contact for customer escalated calls, emails, and social media messages during normal hours of operation, to include routing inquiries to the appropriate departments, using basic problem-solving skills. This position reports to the Voice of Customer manager and has no direct reports. Essential Job Functions Team members in this role may perform any of the following job duties:

• Handle escalated customer issues and partners with logistics and/or stores to resolve.
• Respond to customer care email inquiries escalate to SSC, those requiring more complexactions.
• Answers basic trouble shooting questions or inquiries for the stores.
• Receives and responds to inbound calls, emails, and social media messages, accurately notatesdetails.
• Uses good judgment to determine when an inquiry can be resolved on initial contact orrequires escalation to achieve call/case resolution.
• Make accurate entries into systems, logs, etc.
• All other duties assigned

What You Have Minimum Required Education, Training and Experience:

• High School diploma, or equivalent
• Prior work in customer service in a call center environment preferred
• Background check required
• Able to work holidays, weekends and evening shifts

Physical Requirements

• Ability to occasionally lift up to 30 lbs.
• Ability to sit for long periods of time on the phone

FLSA: Non-exempt hourly Travel: Local travel as needed, less than 10% Work Type/Location: Remote-U.S. Savers is an eVerify employer Seniority level

• Seniority level Entry level

Employment type

• Employment type Other

Job function

• Job function Other
• Industries Retail

Referrals increase your chances of interviewing at Savers | Value Village by 2x

Sign in to set job alerts for Customer Service Specialist roles. Airline Customer Service Representative (AM Shifts) - $20/hr Airline Customer Service Representative (PM Shifts) - $20/hr Showroom Customer Service Representative Customer Service Representative III (Part-time 20 hours/week), Retail Banking

Lower Nuuanu, HI $17.75-$20.25 1 month ago

Customer Service Representative II (Part-time 20 hours/week), Retail Banking Overnight Member Services Representative Bank Call Center Service Representative - $20/hr - Weekly Pay

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr