The Chief Operating Officer (COO) is a key member of the senior leadership team, responsible for overseeing the company's day-to-day operational and administrative functions. The COO will work closely with the CEO to translate strategic vision into operational execution, ensuring the company runs efficiently, meets performance goals, and scales effectively.
RESPONSIBILITIES
Operational Leadership
- Lead and manage daily operations across departments (e.g., operations, HR, supply chain, safety, etc.).
- Develop and implement operational policies, systems, and processes to improve efficiency and scalability.
- Monitor key performance indicators (KPIs) and operational metrics to ensure alignment with company goals.
Strategic Execution
- Collaborate with the CEO and senior team to develop and execute strategic plans.
- Drive cross-functional initiatives and ensure timely delivery of key projects.
- Identify and mitigate operational risks and bottlenecks.
Team Management
- Build, lead, and mentor high-performing teams.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Ensure clear communication and alignment across departments.
Financial Oversight
- Partner with the CFO to manage budgets, forecasts, and financial planning.
- Ensure operational spending aligns with strategic priorities.
- Oversee vendor management, procurement, and cost optimization efforts.
Customer & Partner Experience
- Ensure operational excellence in customer delivery and support.
- Collaborate with sales and marketing to improve customer satisfaction and retention.
QUALIFICATIONS
- Proven experience as COO, VP of Operations, or similar executive role.
- Strong understanding of business functions such as HR, Finance, Supply Chain, and Factory Operations.
- Demonstrated ability to lead cross-functional teams and drive results.
- Excellent organizational and leadership abilities.
- Strong analytical and problem-solving skills.
- Exceptional communication and interpersonal skills.
- Bachelor's degree in Business Administration or related field (MBA preferred).