Guest Services Specialist | Hospitality and Event Support Services
: Job Details :

Guest Services Specialist | Hospitality and Event Support Services

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian provides Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations. Launched by Management Consultants, our multidisciplinary teams bring together the talents of Global Professionals to complete engagements for public/private companies, defense and civilian government agencies, and non-profit organizations. Our solution-centric services are deployed across the enterprise and target drivers of economic profit (growth, margin, and efficiency). They are also aligned at the intersections of assets, processes, policies, and people delivering value.

ProSidian clients represent a broad spectrum of Industry Sector Groups, including but not limited to -- Sector Groups including but not limited to Consumer Products, Services, And Retail | Defense And Military | Education And Academia | Emergency Services | Energy, Infrastructure, And Environment | Financial Services | Food And Agriculture | Foreign Aid / Technical Assistance | Government And Public Services | Healthcare And Life Sciences | Industrial And Commercial | Manufacturing And Operations | National Security & Intelligence | Non-Profit | Professional Services | Real Estate And Hospitality | Technology, Media, And Telecommunications | Transport And Logistics | etc.

Job Description

ProSidian Seeks a Guest Services Specialist | Hospitality and Event Support Services for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis. located in the Piedmont and listed under a Administrative Specialist I Labor Category as a Engagement Team Mid Level Professional aligned under services related to NAICS: Hotels (except Casino Hotels) and Motels - 721110 - DPLH Est.: 22 Hrs. ST | 0 Hrs. OT on a Exempt 1099 Contract: No Overtime Pay Contract Contingent Basis located CONUS - Richmond VA Across The Piedmont Region supporting the U.S. Air Force Military & Family Readiness Center with data entry and front desk customer service functions.

Seeking Guest Services Specialist candidates with relevant DOD/Military Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for DOD/Military Sector Clients such as DOD. This as a Contract Contingent or Contract W-2 (IRS-1099) Hospitality and Event Support Services Functional Area - Hospitality and Event Support Services Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position.

JOB OVERVIEW

Provide services and support as a Hospitality and Event Support Services (Staffing representatives) in the DOD/Military Industry Sector focusing on Business Process Solutions for clients such as Department of Defense (DOD) | Virginia Army National Guard Generally Located In CONUS - Richmond VA and across the Piedmont Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - Guest Services Specialist | Hospitality and Event Support Services [DOD002007]

• Serve as the primary point of contact for all guest-related inquiries and issues during the VAARNG FY25 Family Program Volunteer Workshop.
• Ensure seamless check-in/check-out processes for 50 overnight guests on May 2-3, 2025, and parking coordination for 60 additional guests on May 3-4, 2025.
• Manage and staff two (2) registration tables outside the General Session room and one (1) outside the Childcare room for attendee registration and assistance.
• Provide on-site support for event logistics, including lodging, catering, and transportation.
• Ensure accurate and timely communication between attendees, the COR, and event service teams.
• Facilitate and resolve any guest issues related to accommodations, meals, parking, and other services promptly and professionally.
• Deliver a reserved parking area list/map to the COR no later than 5 days before the event.
• Ensure guest service coverage during the event: May 2 (2:00 pm 8:00 pm), May 3 (6:00 am 6:00 pm), and May 4 (6:00 am 6:00 pm).
• Ensure proper signage for registration and other guest areas is visible and clear.

Qualifications

Desired Qualifications For Guest Services Specialist | Hospitality and Event Support Services [DOD002007] (DOD002007) Candidates:

• Minimum of 2 years of experience in guest services, event coordination, or hospitality management.
• Familiarity with Department of Defense (DoD) or military event protocols is preferred.
• Proven ability to handle guest relations and resolve service-related issues efficiently.
• Strong understanding of event registration processes and logistical coordination.

Education / Experience Requirements / Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality, Business Administration, or a related field preferred.
• Experience working with military-affiliated events or government contracts is an advantage.
• Demonstrated expertise in managing event registration, customer service, and coordinating with multiple service teams.

Skills Required

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Customer service-oriented with a proactive problem-solving approach.
• Proficiency in using event management software, spreadsheets, and communication tools.
• Ability to remain calm under pressure and handle time-sensitive situations efficiently.

Competencies Required

• Attention to detail and accuracy in managing guest information and event logistics.
• Adaptability to manage unexpected changes and guest needs.
• Professional demeanor with a commitment to providing exceptional guest experiences.
• Confidentiality in handling sensitive attendee information.
• Team collaboration and the ability to work with diverse stakeholders, including military personnel and contractors.

Ancillary Details Of The Roles

• Ensure the registration tables are fully equipped with sign-in sheets, name tags, event materials, and necessary supplies.
• Coordinate with the on-site technical subject matter expert to address guest concerns related to audio/visual or internet services.
• Ensure all guests receive accurate information regarding lodging, meal times, parking locations, and event schedules.
• Provide a post-event summary report detailing guest inquiries, issues resolved, and recommendations for future events.
• Assist in coordinating transportation if parking is not within walking distance (0.25 miles) of the venue.
• Guest Service Specialists must always be present and available during the designated support hours.
• Ensure all guest concerns or logistical issues are communicated promptly to the COR or authorized representative.
• Provide ongoing support to all event attendees, including families, youth, and child participants, ensuring comfort and satisfaction.

Other Details

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Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.

CORE COMPETENCIES

• Teamwork the ability to foster teamwork collaboratively as a participant and effectively as a team leader
• Leadership the ability to guide and lead colleagues on projects and initiatives
• Business Acumen understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication