Enrollment Services Advisor
: Job Details :

Advisor in Enrollment Services

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

The Advisor in Enrollment Services will participate in an integrated, cross-trained team approach in providing strategies to promote student success with an emphasis on student experience and perspective. This position will serve students by meeting individual needs toward educational attainment and act as a guide for in-depth navigation of the enrollment process. This includes but is not limited to Admissions, Student Records, Financial Aid, Academic Advising, Registration and other college processes and procedures. The Advisor has in-depth knowledge of requirements and works with students to ensure they are prepared to learn. This position promotes outstanding customer service in order for students to successfully complete every facet of the enrollment and onboarding process. Position will serve in a rotational model with other advisors, providing coverage and service in the Call Center, Front desks, through formal appointments with students, as well as via virtual means and onsite in Bentonville and Springdale. Position is fluid in location and service delivery method based on the ever-changing needs of students. This position is governed by state and federal laws and agency/institutional policy. The Enrollment Advisor reports directly to the Director of Enrollment Services.

Essential Duties

• Provides superior customer service to students via phone, email, appointments, text and walk-ins in all areas of Enrollment Services at all assigned locations (Benton and Washington Counties)
• Understands and maintains extensive knowledge of enrollment process in order to assist students with the following: admissions, records, financial aid, academic advising, registration and setting up payment arrangements
• Meets with students to discuss academic and/or career goals, semester course recommendations, degree audits, and other education related topics
• Schedules and administers New Student Orientations
• Maintains Advising and Enrollment Support email box and corresponds with students as needed
• Aid in the planning and implementation of student events including support for recruitment and retention efforts through outreach and community involvement
• Processes student records as applicable to the student enrollment process
• Makes appropriate service and resource referrals including Disability Resource Center, Career Pathways, Veterans Resources, Student Success Center, Counseling and Wellness Center, etc.
• Adheres to policies and procedures for Student Services and the department. Maintains policy and procedure manuals and communicates applicable information to other staff members

Minimum Qualifications

• Bachelor's Degree from an accredited institution of higher education

Rate of Pay $41,107 *Higher compensation may be considered based on qualifications directly related to position. Completed applications received by 7/27/2025 will be assured full consideration. Late Applications will be reviewed as necessary to fill the position.

Preferred Qualifications

• At least one year of customer service
• At least one year of experience working in higher education

Knowledge, Skills, and Abilities

• Knowledge of the organization and administration of various higher education academic and social programs
• Knowledge of campus and community resources
• Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs
• Ability to coordinate the activities of campus academic and/or social programs
• Ability to evaluate collected information and formulate into recommendation

Physical Demands/Work Environment

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is: Frequently: Manipulate items with fingers, including keyboarding Sitting Standing Walking Constantly: Hearing Repetitive motion Talking

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

Environmental Conditions

The following work environment characteristics are representative of those encountered by employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

The work environment typically consists of a professional office setting with a moderate noise level, including sounds from conversations, office equipment, and occasional movement of staff. Lighting is standard for office spaces, and the temperature is controlled to remain within a comfortable range. Employees may occasionally need to visit other areas, such as storage rooms, conference spaces, or outdoor locations, where environmental conditions may vary. Infrequently, exposure to louder noise levels or physical activities, such as moving lightweight materials, might be required.

NWACC is an Equal Opportunity Employer, please see our EEO policy.