Guest Services Manager
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About Kirkland & EllisAt Kirkland & Ellis, we don't just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 22 offices worldwide. Our dedicated professionals share our lawyers' commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

About Kirkland & EllisAt Kirkland & Ellis, we don't just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 22 offices worldwide. Our dedicated professionals share our lawyers' commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.What You'll DoAre you passionate about delivering exceptional hospitality experiences and leading high-impact corporate events with precision and care? We're looking for a Guest Services Manager to lead the planning and execution of meetings, events, and food service operations across our Conference Center, staff and attorney hubs, Café, and Coffee Bar. Sitting within the Guest Services and Hospitality team, this role partners closely with Conference and Food Service teams to ensure smooth, high-quality day-to-day operations.You'll oversee event logistics, supervise onsite teams, manage budgets, and drive service excellence—while continuously seeking ways to enhance efficiency and client satisfaction.The schedule for this position is Monday through Friday from 9:00 a.m. – 5:00 p.m., with additional hours during frequent evening and weekend special events. Hours are subject to change based on business needs.

• Lead Event & Hospitality Operations – Manage end-to-end execution of internal and external events, ensuring readiness across conference rooms, pantries, and dining spaces.
• Supervise Onsite Teams – Oversee Guest Services Coordinators, Catering, and Pantry staff; ensure appropriate front desk coverage and balanced workloads.
• Coordinate Across Departments – Collaborate with internal teams and service vendors to deliver seamless event support and client experiences.
• Maintain Menus & Signage – Oversee café and coffee offerings and ensure accuracy of digital signage across hospitality areas.
• Manage Budgets & Invoices – Forecast and monitor budgets, present P&L reports, and process invoices for catering, café, and special events.
• Drive Operational Improvements – Develop protocols, resolve service issues, and implement feedback-driven enhancements.

What You'll Bring

• Education – Bachelor's degree required.
• Experience – 5+ years in event planning or hospitality, including 3+ years in a supervisory role and experience managing external vendors.
• Leadership & Communication – Excellent service mindset with strong written and verbal communication, organizational, and interpersonal skills.
• Technical Proficiency – Skilled in Microsoft Office and scheduling tools such as Event Management System (EMS).
• Budget & Process Acumen – Confident managing budgets, analyzing service needs, and streamlining operations.
• Professionalism – Demonstrates polished, client-facing presence aligned with corporate standards.

If you're excited to lead hospitality operations that create memorable experiences and drive service excellence, we'd love to hear from you!CompensationThe base salary range below represents the low and high end of the salary range for this position in Chicago. This range may differ based on your geographic location and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.Compensation Range

• Chicago: $120,000 - $135,000

How to ApplyThank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click Apply Now. Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.Equal Employment OpportunityAll employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesLaw Practice

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