Job Title: Applicant Support Liaison Organization: Shaping Our Appalachian Region Project: EKY Runway Project - Appalachian Digital Career Academy (ADCA) Position Type: Full-Time, Non-Exempt Location: Eastern Kentucky (Serving Bell, Floyd, Harlan, Johnson, Knott, Knox, Leslie, Letcher, Magoffin, Martin, Perry, and Pike counties) Reports To: ADCA Project Manager The Applicant Support Liaison will serve as a strategic advisor and workforce readiness coach, independently designing and delivering individualized job search plans, tailoring training content, and making service allocation decisions that directly impact participant success and program outcomes. This role exercises discretion in determining participant eligibility for services, developing individualized employment strategies, and recommending resource referrals based on professional judgment and organizational guidelines. Duties and Responsibilities
Individualized Client Strategy and Support: - Independently assess client backgrounds and develop custom job readiness plans using professional judgement and labor market trends
- Modify training and workshop content based on client needs, demographics, and industry needs. Adjusting delivery to maximize engagement and learning.
- Determine pacing, sequence, and type of interventions based on client engagement, barriers, and progress
Advanced Coaching and Career Development: - Serve as the primary decision-maker in evaluating job readiness, recommending next steps, and determining career progression plans for participants.
- Provide in-depth feedback and skill-building recommendations that inform the participant's eligibility for job placement or referral to partners.
Training and Resource Management: - Curate and lead remote work training workshops, adapting training plan based on real-time feedback, industry trends, and digital proficiency of participants.
- Make independent decisions regarding which client journey through additional resources
Program Reporting & Continuous Improvement: - Analyze trends in participant success, program engagement, and barriers, and propose changes to programming structure or focus areas to the ADCA Project Manager.
- Design and implement new participant support tools and service delivery methods based on evolving client needs and remote work best practices.
Expectations
Genuine empathy for individuals facing challenges in re-entering the workforce, coupled with patience and resilience in providing ongoing support and encouragement. Significant experience in coaching, counseling, and communication skills, with the ability to build trust, motivate clients, and facilitate positive behavior change. Familiarity with remote work practices, tools, and technologies, and personal or professional experience working remotely preferred. Exercise professional judgement to determine when to refer clients to external services, how to adapt engagement strategies, and which programmatic interventions are necessary. Dedication to providing exceptional customer service and support, with a focus on meeting clients' needs and exceeding their expectations. Excellent organizational skills, attention to detail, and time management abilities, with the capacity to manage multiple client cases and priorities simultaneously. Comfort and proficiency with digital tools and platforms commonly used in remote work environments, including video conferencing software, online collaboration tools, and job search websites. Ability to build and maintain relationships with clients, stakeholders, and partners. Strong interpersonal communication skills. Regular and reliable attendance required Ability to function well in a high-paced and at times stressful environment Must be able to handle prolonged periods of sitting at a desk or standing at an event Must be able to lift up to 15 pounds at a time when necessary Culture and Core Values SOAR's mission is simple: empower every Eastern Kentuckian to economic self-sufficiency through meaningful employment. Our team culture is anchored by putting the interests of Eastern Kentucky first in all that we do. We believe treating others the way we want to be treated is always within our control. Our core values include faith, selflessness, grit, integrity, and empathy. We do our best to exemplify these daily in our interactions with each other and with external partners. Apply Now SOAR is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.