Student Services Technician
: Job Details :

The Student Services Technician position provides a high-level of customer service to students and community members by administering a variety of academic, career, and certification assessments at the Rio Salado College Northern Testing Center. This position follows strict policies and procedures for online test administration and provides technical support to customers and team members.Essential Functions70% - Administers a variety of academic, career, and certification assessments to students and community members using various online systems and software while providing a high-level of direct customer service; acts as the official test proctor for these exams, follows strict policies and procedures; maintains confidential testing records, databases, exams, and reports, all while working in a team environment; supports the Student Services Specialist at Northern in ensuring a secure and appropriate testing environment20% - Assists with technical troubleshooting; provides technical support to students, candidates, part-time staff, and other team members; utilizes various communication methods to correspond with Faculty, outside departments, and external companies regarding testing issues; successfully completes all closing duties each evening10% - Prepares and maintains correspondence, appointments and reports related to Testing; provides general clerical assistance, including answering phones, maintain testing center email and calendar, greeting/directing student/customer traffic; ensures accurate payments are received and processed; travels to other locations for coverage and training; performs other duties as assigned