Bear Lake Memorial Healthcare is seeking a Patient Care Scheduler to provide scheduling & admissions support for customers/patients of the hospital and to perform various business office functions. Responsibilities include, but are not limited to:
- Assist all who enter our hospital in a professional, courteous, and helpful manner.
- Serve as the primary point of contact for patients and other hospital staff/departments to efficiently schedule services in the hospital, including but not limited to outpatient services, surgery, radiology examinations, etc.
- Understand pre-authorization/pre-certification requirements for all payers.
- Coordinate with other hospital staff, departments, and patients to ensure smooth delivery of services.
- Answer various questions from staff, patients and families.
- Obtain and input all of the necessary patient information into the operating system in a timely and accurate manner. Patient information may include demographics, insurances, financials, history, etc.
- Present patients with appropriate documentation for signatures.
- Adhere to all government regulations pertaining to patient privacy including HIPAA and working in a confidential manner.
- Understand and articulate patient financing options to private pay individuals and the community.
- Direct patients to other hospital representatives for proper assistance as appropriate.
- Understand the hospital's write-off policies (including charity, bad debt, administrative adjustment, etc).
- Become proficient in the use of the hospital's operating systems.
- Understand and work with other employees/departments that affect the revenue cycle (admitting, data processing, billing, etc.) to ensure timely and accurate processing of patient accounts.
- Cross train in other related duties/areas as needed.
- Perform other related duties as assigned.
Requirements: A High School diploma or GED. Strong abilities in verbal and written communication, ability to read, understand, and communicate in English. Working knowledge of Microsoft Office products. Strong organizational skills. Flexibility. Ability to schedule time effectively. Prioritize work appropriately. Ability to work as a team within and throughout departments/workgroups. Positive attitude. Commitment to quality improvement efforts. Strict adherence to confidentiality requirements. Must be able to sit for extended periods of time. Understand and follow safety procedures. Must contribute to the mission of the most caring hospital.
Expiration: Applications will be accepted through July 25th, 2025, or until filled. Bear Lake Memorial Hospital is an equal opportunity employer and all applicants will be given fair consideration based on their academic credentials and applicable work experience.