IT Service Desk Specialist II
: Job Details :

As an IT Service Desk Specialist you will have the opportunity to do the following:Deliver exceptional assistance and expert advice to end users who encounter issues with hardware, software, and systems. Diagnose problems, and provide practical solutions to ensure seamless user experiences. Resolve both computer software and hardware issues, acting as a pivotal point of contact for users navigating challenges with various technologies and operating systems. Serve as the escalation path for tackling moderately to highly complex technical problems, ensuring swift and effective resolutions. Support our customer base, particularly during peak periods or when staffing levels are reduced. Engage in more diverse and challenging tasks leveraging your experience and technical prowess to exceed user expectations. Qualifications Minimum Education: Bachelor's degree and/or equivalency. IT Security Designation: ADP/ IT-II - Investigation Required: Tier 3 (T 3)IA Technical/ Management Designation: I...IT, Service Desk, Specialist, Service, Desktop Support, Technology