There are many Delivery Service Partners (DSPs) for you to work at in the DMV area, but we truly believe you'll LOVE being part of Angry Byrd Logistics! Woman-owned and launched in 2021, Angry Byrd Logistics focuses not only on delivering thousands of smiles to Amazon customers, but on developing our delivery associates into professional drivers in a supportive and fast-paced environment. We are based out of Hanover, and deliver within Baltimore City, Baltimore County, Montgomery County, and Anne Arundel County. We are currently seeking an experienced, enthusiastic dispatcher/driver to join our delivery team and help manage our fantastic group of over 75 delivery associates. If you are a proactive problem solver with a passion for logistics and customer service, we encourage you to apply! Note: All Dispatcher candidates must complete a trial period as a Delivery Associate to before fully transitioning into the Dispatcher roleCompensation & Benefits
- Annual salary range of $43,000-$45,000 per year
- Weekly Performance Incentives
- Up to $5,250 in tuition reimbursement available per year
- Weekly Pay
- $125 Zappos credit towards the purchase of safety shoes each year
- 401(k) with employer match
- Paid training
- Employer subsidized medical insurance
- Dental, Vision, Disability, Hospital, Critical illness, Accident and Life Insurance available
What You'll Do as a Dispatcher
- Coordinate and oversee 40+ daily delivery routes for drivers, ensuring all packages are delivered on time and in the most efficient manner.
- Manage the daily loadout/dispatch process to ensure all drivers are equipped to start delivery on time.
- Manage end of day/closing process (vehicle inspection, asset return, RTS oversight, ensuring vehicles are parked properly for mobile fueling and maintenance)
- Constantly monitor routes (Cortex) and safety (Netradyne), providing updates/feedback and immediate coaching as necessary to ensure consistent adherence to safety and delivery requirements.
- Address any issues or challenges drivers may encounter during their routes and provide solutions to ensure timely deliveries.
- Ensure that all drivers adhere to company policies, safety standards, and regulatory requirements
- Maintain accurate records of dispatch activities, driver logs, and delivery data
- Prepare daily and weekly reports for management review
- Effectively communicate with Amazon station management (verbally and via Chime) on route progress and barriers.
- Ensure all on-the-road incidents are properly reported and documented within 24 hours.
- Complete new driver ridealongs and training.
- Willingness to go on road to sweep/execute routes if operationally required.
Qualifications
- Flexibility to work weekends, holidays, or overtime as needed
- Availability to work 10 hour shift, 4 days a week (including one weekend day)
- 1+ years of Amazon Delivery Driver experience
- 1+ years of Dispatch experience
- Strong organizational and multitasking skills, with the ability to handle multiple priorities in a fast-paced environment
- Excellent communication skills, both written and verbal, with the ability to provide clear and concise instructions
- Proficiency in using Cortex routing and dispatch software, as well as standard office and communication software (Google Workspace, Microsoft Office, Chime, WhatsApp etc)
- Problem-solving skills with the ability to think on your feet and make quick decisions
- At least 21 years old and legally authorized to work in the U.S.
- Valid (non-provisional) driver's license within the state of Maryland