- Join an established company in their field that is still in growth mode
- Join a growing team with members of it being at the company for 15+ years
About Our Client My client is a specialized engineering & manufacturing competitor within Medical Devices. They are actively growing and seeking a Customer Service Manager to join their team.
Job Description You Will: As the primary point of contact for our customers, you'll provide exceptional service, managing inquiries, quotations, orders, and after-sales support. Your dedication to customer care and satisfaction will set us apart from the competition. Collaboration and Communication: Work closely with multiple internal departments such as sales, accounting, production, logistics, and quality control. Your excellent interpersonal skills will ensure smooth cross-functional communication, enabling us to deliver outstanding results. Continuous Improvement: Embrace the challenge of optimizing processes and operations. Your proactive mindset will drive innovation and efficiency, positioning us as leaders in our industry. Face of the Company: Become the ambassador of our brand and handle international customer escalations with finesse. Your ability to resolve complaints and address issues will reinforce our reputation for exceptional service. Nurturing Relationships: Cultivate and strengthen customer relationships, paving the way for future growth. Identify opportunities for upselling and cross-selling, collaborating closely with our sales team. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant * Education: Bachelor's degree in business administration,business, marketing, or a a technical / engineering field. * Experience: Seeking 2-5 years of professional experience in a Customer Facing role. - Customer Service, Customer Support, Order fulfillment experience required. - Technical: Industrial, Manufacturing, Engineering, Med Device - experience preferred * Ability to juggle a lot of tasks and manage a lot at once.
What's on Offer - $80k - 90k base salary
- Competitive company benefits: 401k + match, health, vision, dental insurance
- Work in a brand new office in the North Shore of Boston onsite, with an amazing team culture
- Onsite Job (NO HYBRID)
Contact Sean Kelly Quote job ref JN-072###-####245