Service Writer
: Job Details :

Warranty & Repair Coordinator Join a Leading Team in the Heavy-Duty Vehicle Service Industry Location: Fox Valley area | Hourly pay $22/hr - $30/hr Full-Time Do you have a sharp eye for detail, a solid mechanical background, and the drive to keep things running smoothly? We're seeking a Warranty & Repair Coordinator to support our Tractor/Trailer Service department the crucial link between service operations, customers, and manufacturers. Key Responsibilities: Under the direction of the Service Manager, you'll handle warranty claims, repair orders, and customer communication. Your work will keep our service department organized, compliant, and running at peak efficiency. Process and submit warranty claims; follow up on rejections and payments Manage repair orders (open, close, file) and warranty documentation Track and tag warranty parts; manage returns and scrapping processes Monitor OEM bulletins, factory recalls, and vehicle campaigns Coordinate preventative maintenance for fleet vehicles Dispatch road service calls, communicate with customers, and update repair statuses Post and reconcile technician timecards; generate productivity and efficiency reports Serve as department receptionist and provide general administrative support Fill in for the Service Manager when needed Qualifications: Valid Wisconsin Commercial Driver License (CDL) is preferred Minimum 5 years of repair shop experience, with 2 years in a lead, supervisory, or warranty administration role Strong understanding of OEM warranty programs, technical bulletins, factory recalls, vehicle campaigns, fleet operations, and quality control methods High school diploma or GED Computer proficiency in word processing and spreadsheet software Excellent communication, organizational, and multitasking skills Physical Requirements: Ability to sit at a desk for up to 8 hours a day Frequent use of hands and fingers for typing and documentation Occasional standing, walking, reaching, climbing, kneeling, or crawling Close vision and hearing required for phone and written communications Ability to lift up to 50 pounds and carry up one flight of stairs Why Join Us: Stable, full-time position with opportunities for advancement Be part of a team that values safety, quality, and efficiency Play a vital role in supporting the transportation and logistics industry Work in a fast-paced, collaborative environment where your contributions make a difference Apply today to become a key member of our client's service operations team.