YMCA Anthony Bowen Membership Service Representative
: Job Details :

1325 W St NW, Washington, DC 20009, USA

Job Description

Posted Thursday, January 16, 2025 at 5:00 AM | Expires Saturday, March 1, 2025 at 4:59 AM

The YMCA of Metropolitan Washington is one of the largest charities in the DC area, serving as an anchor in the community by offering programs and services that encompass youth development, healthy living, and social responsibility.

Position: Membership Service Representative (part-time) Salary: $17.50/hr

The Membership Service Representative (MSR) position reports to the Membership Director. This position serves as the key resource point for information regarding branch programs, activities, merchandise, and other general communication needs. Responsibilities include, but are not limited to:

Handling a variety of front desk responsibilities for members and guests, including guest tours, new membership sales, member renewals and cancellations.

Providing information by phone and in-person.

Facility access control and guest pass policy enforcement.

Program registration and Easy to Enroll process.

Basic computer entry.

Develop engaging relationships with members, moving their experience from casual to connected to committed with the YMCA mission. Provide outstanding customer service to all members, guests, staff, and the community at-large.

Qualifications and Skills:

High school diploma or GED.

Must possess initiative, enthusiasm, common sense/good judgment, strong customer service skills, and the ability to remain calm in stressful situations.

Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace.

Strong communication and relationship-building skills.

PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly.

Benefits:As a YMCA employee, you receive great benefits and discounts from banks, credit unions, Verizon Wireless, Sprint, Dell, Veterinary Pet Insurance, and more. The YMCA of Metropolitan Washington provides progressive employee benefits, including:

Employer-funded retirement plan with vesting after two years of service or 1000 hours compensated time in each of those two years.

403(b) savings plan.

High quality and affordable healthcare.

Free YMCA membership for employee, spouse, and dependents.

Paid time off/sick leave and numerous professional development opportunities.

#J-18808-Ljbffr