Job Location : New York,NY, USA
Join to apply for the Patron Services Manager role at Brooklyn Academy of Music
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Brooklyn Academy of Music (BAM)is a multi-disciplinary arts center located in Brooklyn, New York. For more than 150 years, BAM has been the home for adventurous artists, audiences, and ideas—engaging both global and local communities. With world-renowned programming in theater, dance, music, opera, film, and much more, BAM showcases the work of emerging artists and innovative modern masters.The Patron Services Manager will facilitate positive relationships between BAM and its donors from the Patron level through the board of directors by fulfilling ticket orders, transacting donation renewals, and providing dedicated customer service. Ensure high-quality, concierge-level service for BAM Patrons, Major Donors, Board Members, and select VIPs (elected officials, BET Board Members, foundation funders, and corporate sponsors) through timely and positive correspondence. Fulfill ticket requests and proactively resolve customer service issues in partnership with Advancement and Box Office teams. Strategically manage Patron ticket inventory and seating for performances and special events in coordination with the Advancement and Box Office teams. Maintain seamless internal communication by disseminating Patron information across departments and acting as a key liaison for ticketing and donor servicing needs. Support patron renewals, major gifts renewals, end of calendar year giving, and end of fiscal year giving in partnership with the Major Gifts and Individual Giving teams.Essential Duties And Responsibilities
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