Manager/Director of Operations, University Talent
: Job Details :

Manager of Operations, University Talent

New York, NY

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About the Role

Charlie Health is seeking a Manager of Operations, University Talent that will play a key role in helping us scale Charlie Health's workforce. The Manager of Operations, University Talent will be responsible for building our presence among higher education institutions and their students, largely through university partnerships, internships, clinical practicums, and other early career programs. Through these programs and relationships, the Manager of Operations, University Talent will be responsible for building a scalable and repeatable pipeline of clinical talent, critical to serving the needs of our growing client base. Candidates with consulting, operations, and project management backgrounds are strongly encouraged to apply.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Research, compile, and regularly update a comprehensive database of top grad programs across the nation.
• Cultivate relationships with key contacts including members of Career & Professional Development offices, department heads, professors.
• Develop an annual calendar for campus recruitment events and career fairs, overseeing logistics, resource requirements, and budget assessments.
• Strategize and execute a communications calendar for sustained university outreach efforts (e.g., email newsletters).
• Develop innovative strategies to engage university faculty, student groups, and alumni, including initiatives like student ambassador programs, resume workshops, and speaking engagements that directly drive applicants to Charlie Health.
• Expand and maintain our presence on university job boards via Handshake and other platforms. Highlight these opportunities prominently to ensure visibility among students, faculty, and alumni.
• Create and distribute engaging collateral (e.g., one pagers) to support university relations initiatives.
• Set and track hiring KPIs, tracking candidates down the funnel and evaluating core metrics to continually refine our strategies and tactics.
• Over time, partner with cross-functional teams to evaluate and launch new programs such as internship programs, clinical practicum programs, and other development opportunities for current students.

Requirements

• Bachelor's degree in Business, Analytics, Finance, or similar analytical subject area
• 5-10+ years of experience in an operationally intensive role (e.g. consulting, BizOps, etc.)
• Ability to thrive in a fast-paced, high-growth startup environment
• Demonstrated ability to communicate across teams and levels within an organization
• Exceptional organization, project management, and attention to detail
• Comfort soliciting and presenting to external stakeholders
• Experience building out new policies and procedures to accelerate operational workflows
• Fluency with Microsoft Excel strongly preferred
• Work authorized in the United States and native or bilingual English proficiency
• Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes commuting distance of the office

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here .

Additional Information

The expected pay for this role will be between $99,000 and $140,000 per year at the commencement of employment. However, pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, pay is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-Hybrid

Our Values

• Congruence: Stay curious & heed the evidence.
• Commitment: Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

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