Field Service Specialist
: Job Details :

Job Description

Responsible for providing professional service and support for Huber Technology customers by performing field service installations, startup, repair, and maintenance of HUBER wastewater equipment. The Field Service Specialist, Industrial-Mechanical Repair Emphasis, will work within the guidelines established by the Director of Service and/or President and will follow established procedures when representing Huber Technology.

The following are essential duties and responsibilities of a Field Service Specialist: (Other duties may be assigned)

• Install, calibrate, configure, test, maintain, evaluate, troubleshoot, pre-commission, commission, and repair wastewater equipment, including pumps, motors, valves, polymer stations, etc., manufactured by Huber Technology.
• Perform scheduled and unscheduled maintenance and repairs on equipment and related systems.
• Assist with the installation of equipment at customer sites and provide pre-installation support.
• Review blueprints, plans, specifications, and customer documentation to prepare for startup or service.
• Train customer personnel on equipment operation according to Huber standards.
• Build and maintain professional customer relationships through effective communication and service, both onsite and via phone.
• Collaborate with engineering, project management, spare parts, and management teams to resolve issues.
• Provide detailed reports and documentation of activities and expenses to the Director of Service in a timely manner.
• Make technical recommendations to maintenance technicians and treatment plant operators.
• Work closely with various teams to ensure site work is completed on time and safely.
• Adhere to all safety policies and report safety concerns.
• Maintain tools, equipment, and materials in good condition and ensure calibration and safety standards are met.
• Assist with manufacturing, engineering, refurbishment, or replacement projects as needed.
• Properly document and label defective parts for repairs.
• Educate customers on basic operation of their equipment.
• Assist in parts department with spare parts recommendations.
• Perform welding activities as required.
• Ensure all travel, medical, and related documentation is current and valid.
• Provide troubleshooting and technical support via phone and in the field.
• Support other Field Service Specialists and participate in team efforts.
• Maintain a professional appearance and adhere to uniform policies.
• Perform additional responsibilities as assigned by management.

III. EDUCATION AND EXPERIENCE:

• Associate's Degree in a technical field or equivalent mechanical-industrial repair/service work experience, minimum 1-2 years, with wastewater experience as a plus.

IV. ADDITIONAL SKILLS AND ABILITIES

• Strong customer service skills and response capability.
• Motivated, fast-paced, with a strong work ethic.
• Ability to work independently and responsibly.
• Proficient in reading, writing, and speaking English; other languages a plus.
• Computer proficiency for report writing.
• Valid Driver's License and ability to pass DOT physical; CDL not required.
• Ability to operate a forklift with training if necessary.
• Willingness to travel extensively (up to 100%) within the US and Canada.
• Maintain company-provided equipment and tools.
• Reside near a major airport.

PHYSICAL DEMANDS

• Moderate to heavy physical activity, including lifting 25-50+ pounds.
• Work involves standing, reaching, bending, squatting, pushing, pulling, and moving about.
• Ability to work in various environments, including outdoor, warehouse, and plant settings.
• Good hearing and vision are essential for safety.
• Must maintain current vaccinations for safety in wastewater environments.

Pre-Hire Requirements: Ability to pass drug tests, background checks, and I-9 verification. HUBER is an E-Verify employer.