eDiscovery Manager
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The eDiscovery and Surveillance team within Macquarie provides technology and services to retain, discover and conduct surveillance against Electronically Stored Information (ESI). As a global technology service, we partner with Legal, Compliance, Employee Relations, and Security teams across Macquarie during the eDiscovery phase of investigations.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.What role will you play?In this role you will lead a global team of 5 – 10 eDiscovery Specialists responsible for the delivery of preservation, collection, processing, review and production services. You will define and measure eDiscovery Service Level Agreements and manage relationships with internal and external customers. You will incorporate customer feedback into your partnership with technology, risk and security teams to continually improve the overall service delivered to those customers.What You Offer

• Minimum of 5 years' hands on experience with leading eDiscovery review platforms (Relativity, Nuix, DISCO) with an emphasis on database setup, complex search construction and results validation, design of optimized review workflows including document batching
• Minimum of 2 years of hands-on experience with the use of TAR and other analytics (BrainSpace, NexLP) with an emphasis on the use of CAL /CMML and other techniques for deduplication, email threading, review prioritization, sampling, production quality control, privilege identification and other predictive models
• Experience measuring and managing service requests by tracking efficiency, identifying issues, reporting on KPIs, ensuring timely resolution, and refining processes to improve service delivery and satisfaction
• Minimum 2 years' people leadership or project management experience
• Flexibility to collaborate with global teammates and customers on a weekly basis, including Australia and Philippines.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.About TechnologyTechnology enables every aspect of Macquarie, for our people, our customers and our communities. We're a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions.Our commitment to diversity, equity and inclusionWe are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie provides equal opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance.Our aim is to provide reasonable accommodations to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know during the application process.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther

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