Duties and Responsibilities:
- Completes access security requests to grant, update or remove employees and contractors systems access.
- Analyzes the security impact of each request, identifies approvals needed and determines the appropriate approach to complete therequest.
- Maintains effective service relationships with business units by keeping them informed of the status of their access requests and tickets, and provides non-technical answers to access questions.
- Meets team and departmental service levels and objectives.
- Upholds strong global working relationships with other members of IAM, Information Security, IT and business partners.
- Resolves Tier 2 and 3 technical issues (simple to semi-complex in nature) to determine root cause and implements corrective action. Recognizes when to escalate and uses it as an opportunity to increase knowledge and acumen.
- Accountable for meeting quality, productivity and service standards. Identifies opportunities to improve the efficiency and effectiveness of access administration processes and procedures.
- Applies risk management knowledge to improve efficiency and effectiveness of access administration. Participates in project support related to access provisioning and improving current workflows.
- Executes control steps to determine the quality of work performed.
- Ensures data integrity for access information that enables accurate identity and access management provisioning.
- Assists internal employees and contractors in increasing their awareness of IAM policy and standards.
- Participates in special projects and performs other duties as assigned.
Required Skills/Education
- Undergraduate degree in related field or equivalent combination of training and experience
- Minimum two years related experience, security administration experience preferred
- Familiarity with technology and security concepts (AD, UNIX, ORACLE DB2 Platform Provisioning)
- Knowledge of business applications used within a division is preferred (SailPoint, ServiceNow, MCA E- trust)
- Strong client relationship management skills - support line/help desk experience
- Analytical and strong problem resolution skills
- Demonstrates initiative and attention to detail
- Basic knowledge of one or more technology platforms
- Strong verbal and written communication and interpersonal skills
- Develop and maintain subject matter expertise across 3rd-party product inventory to effectively perform key access management processes?which includes; role design and set-up, user provisioning and deprovisioning, and other special projects as determined necessary to support ongoing?departmental needs.
- Leverage strong conceptual thinking skills to analyze application access issues, determine underlying root cause, and take corrective action to resolve.
- Navigate ambiguity and uncertainty to support routine and complex access requirements.
- Evaluate alternative options, assess risks, and recommend solutions to support business needs.
- Establish and maintain strong partnerships among internal and external stakeholder groups.
- Foster open dialogue and collaboration among team members, internal business partners, and external service providers.
- Collect and analyze key metrics and develop internal measurement reporting to support ongoing vendor performance management.
Required Skills : Controls
Additional Skills : Engineer