Compensation Type
Yearly
About Highgate Hotels
Highgate is a leading real estate investment and hospitality management company known for innovation in the industry. With a strong presence in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, and expanding in Europe, Latin America, and the Caribbean, Highgate's portfolio exceeds $20B in assets and generates over $5B in revenues. The company offers expert guidance throughout the hospitality property cycle, develops bespoke hotel brands, and utilizes industry-leading revenue management tools to maximize performance and asset value. Highgate's executive team comprises some of the most experienced leaders in hotel management. The company has offices in London, New York, Dallas, and Seattle.
Position Overview
The Director of Operations - Transitions/Task Force is responsible for ensuring hotel profitability through revenue generation, cost control, guest satisfaction, and employee development, while maintaining hotel integrity.
Key Responsibilities
- Manage front office operations, including training, scheduling, and daily duties.
- Conduct daily tours of operating departments and make necessary adjustments with department heads.
- Lead weekly staff meetings, including training sessions and review of sales and operations efforts.
- Meet all financial review deadlines and corporate programs promptly.
- Hold monthly financial reviews with department managers and supervisors.
- Ensure departmental productivity and adherence to Highgate standards and procedures.
- Develop managers for future roles through training and corporate programs.
- Participate in Management on Duty (MOD) coverage as scheduled.
- Monitor management trainees' development and ensure policy compliance.
- Assist in the hotel's budget process and ensure service standard training across departments.
- Create a positive, team-oriented environment focused on guest satisfaction.
- Regularly inspect rooms and physical property for cleanliness and maintenance.
- Oversee invoice processing and financial document submissions.
- Forecast financial performance monthly, analyzing data for accurate reforecasting.
- Conduct management interviews and performance appraisals according to SOPs.
- Motivate, coach, and discipline management staff following SOPs.
- Perform additional duties as assigned by senior management.
- Meet clients, greet guests, and support sales efforts.
- Ensure guest interactions are friendly, courteous, and efficient.
- Oversee safety and security procedures, including safe audits and credit policies.
- Complete corporate training modules and obtain necessary certifications.
- Supervise Food & Beverage operations, including budgeting, service quality, and compliance with regulations.
- Participate in menu planning, procurement, and monitoring industry trends.
- Coordinate Loss Prevention efforts and conduct regular meetings.
- Ensure overall guest satisfaction and maintain high service standards.
- Travel approximately 50% within the Eastern region for about a year or more.
Qualifications
- Minimum 6 years of progressive hotel or related experience; or a 4-year degree with 4-5 years of experience; or a 2-year degree with 5-6 years of experience.
- Experience in Rooms division preferred.
- Ability to work long hours as needed.
- Physical ability to exert up to 20 pounds of force occasionally and 10 pounds frequently.
- Maintain a warm, friendly demeanor at all times.
- Effective verbal and written communication skills with all employee levels and guests.
- Ability to multitask, prioritize, and meet deadlines.
- Participate in MOD coverage and attend all required meetings and trainings.
- Maintain high personal grooming standards, including wearing nametags.
- Adhere to safety, health, and SOP standards, and maintain confidentiality.
- Proactive problem-solving skills and data evaluation abilities.
- Perform other duties as required by management.
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