POSITION OVERVIEWAs the Sales Coordinator, you will coordinate all aspects of equipment, managing the entire workflow from ordering to invoicing for Golf & Utility, JCB and Rental department vertical as required. You will also serve as mentor and trainer to other coordinators and provide administrative support to the Sales and Management team as required. This position requires acute attention to detail, commitment to resolving issues the same day, as well as the ability to establish positive relations with vendors, customers, Sales/Service/Product Representatives, and other related TOTAL Departments. You will coordinate all aspects of rental equipment such as creating and maintaining contracts, locating equipment, ensuring equipment readiness, coordinating preparation, inspection, repairs, and transportation, and ensuring maintenance is scheduled and performed as promised. It also included managing the customer experience from accepting and negotiating the request, establishing credit and invoicing. To be effective in this role, you must be able to manage multiple tasks in a fast-paced environment, with strong organizational, analytical, and communication skills.KEY RESPONSIBILITIES: The following reflects the essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time. Equipment Coordination
- Coordinate all new, used, or rental equipment orders involving Golf and Utility (carts), JCB (construction equipment) and other related equipment as assigned.
- Responsible for coordinating DMV documentation necessary to provide temporary plates while working with DMV third party Vendor for registration, title and related DMV needs for equipment as required.
- Receive customer-approved quotes and associated documents from the designated system, review for completeness, hold for any discrepancies, and follow up on outstanding items.
- Create and receive purchase orders for products, vendors, supplies, and tools necessary to fulfill an order.
- Manage order workflow from order receipt, through credit qualification, purchasing, and invoicing.
- Prevent incorrect or questionable orders from flowing through without alerting and discussing with key parties.
- Input correct sales codes on orders to ensure accurate commissions payments once invoiced.
- Monitor order status and handle any issues that may arise within the order workflow.
- Provide proactive status to customers and stakeholders and serve as their main contact on order status.
- Collaborate with different departments to ensure the most efficient and effective workflow.
- Assist customers and/or Sales Representatives with invoice/billing questions related to your orders.
- Answer incoming department calls in a professional manner and assist customers as needed.
Leadership
- Participate in Interview process with potential new hires.
- Onboard, train and mentor new hires and peers.
- Work with manager to set clear expectations for all team members and hold them accountable for meeting their day-to-day responsibilities.
- Communicate with your Manager regularly regarding issues, suggestions and any assistance or identified training gaps.
- Coordinate with logistics and service teams to ensure equipment inventory status is always known, including but not limited to; acquisition, location, status, availability, branch transfers, receiving and on-line visibility.
- Proactively identify opportunities for process improvement, and work with necessary colleagues to initiate positive change.
- Assist Manager as needed with the administration of the department, serving as subject matter expert on project teams, in problem-solving meetings, and in general as requested.
- Serve as back-up to manager when required.
- Other duties, projects and tasks needed or assigned.
RequirementsQUALIFICATIONS & SKILLS:Required:
- High school diploma with college, business and/or business school desirable.
- 2+ years as a sales coordinator in the material handling industry.
- 7+ years of relevant office/clerical experience, preferably in an industrial environment.
- Willing to train others and committed to ongoing personal development.
- Professional manner in person and on the phone with customers.
- Strong communication and collaboration skills; willingness to communicate transparently even when it's hard.
- Detail-oriented with strong organization, time management and proven math skills.
- Ability to multi-task and shift priorities in a changing environment.
- Ability to work under pressure and use good business judgment.
- Ability to work independently and with others to problem solve and drive continuous improvement.
- Ability to use a variety of information technologies is essential, including e-mail, word processing and spreadsheets (MS Word, Excel, Outlook).
- Demonstrated ability to act in a way that is consistent with our values.
- The ability to work at a branch office daily, if qualified for hybrid work-from-home status, then the ability to work independently at a home office that has high speed internet, with minimal to no distractions during work hours (7:30-4:30).
- Qualified DMV record (If required for position) background check, and drug screen.
Desired:
- Undergraduate degree in Business Administration
- Intermediate level knowledge of MS Word, Excel, and Outlook
PHYSICAL ENVIRONMENT:
- Position operates in a professional office environment with the requirement to visit and walk around a warehouse with fluctuating temperatures.
- Spend most days seated at a desk, working at a computer terminal to input data, handle phone calls, and exchange electronic messages.
- Use the computer as a telephone, messenger, and work tool, so expect to wear a headset and use both a keyboard and mouse frequently throughout the day.
- Regularly sit, stand, and walk for long and short distances.
- Hear with or without correction to be able to interpret and receive information and directions.
- Communicate, verbally and in written form, regularly to describe and explain detailed, important, and accurate instructions internally and directly with customers.
- Occasionally lift and/or move material up to 25 lbs.
- Occasionally to regular climbing, crouching, stooping, and kneeling.
- The noise level is usually moderate.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.The policy of RJMS Corporation is to hire, train, and promote all persons in all job groups in accordance with the law, without regard to race, color, religion, sex, sexual orientation, age, marital or military status, national origin, gender identity, the presence of any sensory, mental, or physical disability, genetic information, or any other status or characteristic protected by local, state, or federal law. RJMS CORPORATION is an equal employment opportunity and affirmative action employer. Salary Description $60,000 - $75,000 annually