Job Description
Future Factory LA LLC is seeking a dynamic, seasoned, and highly organized General Manager to oversee all aspects of our nightclub and multifaceted entertainment venue. The GM will be responsible for leading a cross-functional team, managing daily operations, driving revenue, and delivering exceptional guest experiences across nightlife, private events, and creative programming. This role requires an individual with a strong background in hospitality management, team leadership, operations, and brand integrity.
Key Responsibilities1. Operational Leadership
- Oversee day-to-day operations of the nightclub and entertainment venue, including front-of-house (FOH), back-of-house (BOH), bar, security, VIP department and tech teams.
- Ensure all venue operations adhere to safety, licensing, and compliance regulations (ABC, fire codes, health inspections).
- Execute SOPs for all departments to ensure consistency and efficiency.
- Manage inventory, procurement, and vendor relations for bar, production, and facilities.
2. Staff Management
- Hire, train, schedule, and manage performance of FOH/BOH staff, security, bartenders, VIP hosts, VIP servers and potential new support roles.
- Foster a positive and professional work culture aligned with the brand ethos of Future Factory.
- Lead weekly team meetings, set performance KPIs, and manage conflict resolution when needed.
3. Financial Oversight
- Manage venue P&L. Maintain budgets in coordination with ownership and finance leads.
- Forecast and analyze revenues, expenses, labor costs, and margins.
- Work with promoters, booking agents, and partners to ensure financial goals of events are met or exceeded.
4. Guest Experience & Brand Representation
- Champion an exceptional guest experience that reflects Future Factory's unique identity and creative ethos.
- Resolve customer complaints and VIP service issues with professionalism and efficiency.
- Ensure visual presentation, ambiance, cleanliness, and staff demeanor reflect the brand at all times.
5. Event & Programming Coordination
- Work with creative and booking teams to support events including DJ nights, live performances, brand activations, and private rentals.
- Coordinate event logistics including staff allocation, technical production, and crowd control.
- Ensure each event is executed seamlessly while maintaining profitability and safety standards.
- Support venue promotions, partnerships, and community outreach in collaboration with marketing leads.
- Ensure GM presence at key events and maintain positive public-facing relations with guests, artists, and collaborators.
Qualifications
- Minimum 3 years of experience in nightclub or high-volume venue management.
- Deep understanding of nightlife operations, bar management, and event logistics.
- Proven experience managing large teams in a dynamic environment.
- Strong financial acumen with ability to manage budgets, reports, and vendor negotiations.
- Excellent communication, leadership, and organizational skills.
- Ability to work late nights, weekends, and holidays as required.
Preferred Traits
- Passionate about music, nightlife culture, and immersive entertainment.
- Familiarity with Los Angeles nightlife, licensing requirements, and labor regulations.
- Comfortable operating under high-pressure situations with calm and confidence.
- Experience working with creative teams or in multidisciplinary venues a plus.