Location:
Houston TX TIC HQToshiba Headquarters13131 West Little York RoadHouston, TX 77041, USA
Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability.
Job Responsibilities:
- Provide customer telephone technical support assistance.
- Assist other service personnel with troubleshooting, repair, and product application problems.
- Train customers and Toshiba employees on product troubleshooting, repair, and application.
- Maintain and update a central library of product manuals and engineering design change data for the Field Service Department.
- Perform start-up and repair of most company products, both in-house and at customer locations.
- Provide after-hours on-call support as required.
- Prepare a service report for each job worked on with detailed information.
- Follow established procedures to account for and safeguard resources taken to job sites.
- Assist manufacturing and engineering in identifying and correcting problems with Toshiba equipment and parts.
- Maintain company issued tools, equipment, and spare parts, keeping tools and test equipment calibrated.
Education/Certification:
- Technical university degree/Associates degree
- Military power electrical training program
- Electrical apprenticeship program
Skills & Experience:
- Skilled in troubleshooting and repair of group's products
- Minimum of one year experience in troubleshooting and repair
- Attended most in-house service training schools for products
- Familiar with common hand/power tools, electronic test equipment, chart recorders, high voltage test equipment, programmers for microprocessor-based equipment such as PLCs, and computers
Physical Requirements:
- Must be able to perform all physical functions associated with an electrical worker at a start-up and/or construction site
- This includes lifting, climbing, bending, pushing, pulling, working in cramped locations, and in dusty non-climatically controlled situations
- This is a physically strenuous job
- Potential hazards include electrical shock, eye damaging flashes, burns, and exposure to toxic chemicals
Travel:
Toshiba International Corporation (TIC) is an equal opportunity employer. We are committed to providing a workplace that is free from discrimination of any kind. We value diversity and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable laws.
At TIC, we believe in creating an inclusive environment where all employees feel valued, respected, and supported. We embrace diversity as a core strength and recognize that it enhances our ability to deliver innovative solutions and superior service to our clients and customers.
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