Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.Purpose of the role:OEM Customer Support Specialist
- Provide internal and external customer support (e.g. order assistance, payment related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.
- Ensure company compliance to customer KPI's through high-level collaboration and communication
Processes in scope of this position:OEM Customer Support Specialist
- Order Processing for OEM's
- Sea-freight management
Your responsibilities:- Ensures the resolution of customer issues (e.g., order, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
- Gathers and interprets relevant data (cost, quality, demand patterns, etc.) and provides analytical support e.g. site inventory and material stock out analysis and trends, material availability reports.
- Recommends appropriate solution for internal & external customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
- Coordinates market analyses and defines appropriate forecasts and plans. Evaluates and shares customer research, market conditions and competitor data.
- Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process.
- Prepares and analyses regular statistics (e.g. forecast) using available tools and collecting relevant information.
- Tracks regular target performance and provides results to management.
- Responsible for reviewing and processing orders
- Assist with general administration responsibilities
- Lead small continuous improvement project.
Your background:- Bachelor's degree, preferably in business related field.
- Strong Interpersonal & Communication Skills
- 2+ years of relevant work experience.
- Strong Analytical and Organizational skills
- Ability to multi-task and work under pressure in a fast-paced environment.
- Ability to communicate with coworkers and professionally represent company. Knowledge of English language.
- Proficiency in working with Microsoft suite (Outlook, Word, Excel, PowerPoint, Power BI, etc.).
- ERP knowledge in SAP S4/HANA (EPPM, PS, SD, MM), preferably Public Cloud Edition, Microsoft CRM, Power Platform
- Profound knowledge about the system set up for managing sales orders, procurement tasks and O2C processes, EDI to CAT
- Ability to use tools like Excel (advanced), Power Bi or other analysis tools
- Proficient in diagnosing issues in sales orders, payment delays, or procurement bottlenecks and implementing effective solutions.
- Ability to work seamlessly with procurement, sales, finance, and customer service teams
- Customer-oriented communication for handling inquiries, disputes, or escalations
- Experience in project management
- Completed education/studies in Economics or in a related field (Sales, Order management, Business administration, Project Management)
- Self-driven, decision focused, team player, good organizational skills
- Excellent communication skills (at all levels, ability to act as moderator)
- Strong character, capable to deal with change management
- Good command of English spoken and written
- Strong problem-solving and analytical skills
- Leadership and team training capabilities
Would be of advantage:- Experience in Service of industrial equipment
- Experience with data analytics (power query), low code application (e.g. power app).
- International Business experience and intercultural competence.
- Ability to travel to Baden up to 10%
Your compensation:- $64,600/year - $88,770/year
Your benefits:At Accelleron, we are committed to supporting our employees' well-being and work-life balance. As part of our team, you will have access to a competitive and comprehensive benefits package designed to enhance your overall quality of life. Our benefits include:Health & Wellness
- Medical, Dental, and Vision Insurance: Choose from a variety of plans to find the coverage that best suits your needs.
- Health Savings Account (HSA) / Flexible Spending Account (FSA): Options to save pre-tax dollars for eligible medical expenses.
- Employee Assistance Program (EAP): Confidential support for personal or work-related challenges, including counseling and resources for mental health.
Financial Security
- Competitive Salary: We offer market-competitive pay with regular reviews.
- Retirement Plan: 401(k) plan with company matching to help you save for the future.
- Life & Disability Insurance: Company-provided basic life insurance, with options to purchase additional coverage.
Work-Life Balance
- Paid Time Off (PTO): Generous vacation, sick days, and holidays to recharge and spend time with loved ones.
- Flexible Work Options: Depending on the role, we offer options for hybrid or remote work.
- Parental Leave: Paid leave for new parents to bond with their child.
Professional Development
- Learning & Development: Access to training programs, certifications, and courses to help you grow professionally.
- Tuition Reimbursement: Support for continuing education and professional certifications.
- Career Advancement: Opportunities for career development, internal mobility, and leadership training.
Additional Perks
- Employee Discounts: Discounts on products, services, or memberships.
- Wellness Programs: Access to fitness classes, wellness challenges, and resources to promote a healthy lifestyle.
- Social Events: Company-sponsored events and activities to build a sense of community
LinkedIn Tags: #LI-MP #LI-Associate
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.Accelleron Data Privacy Statement:accelleron.com/privacy-notice/candidate