Job Location : Lake Charles,LA, USA
Patient Registration CoordinatorPay: $16.00/hrWho We AreWe are a team that is focused on patient care and quality. Behavioral Health Group (BHG), is a leading provider of opioid addiction treatment services. BHG provides medication assisted treatment and counseling services in a conventional outpatient setting. At BHG, we are committed to the belief that addiction is a brain disease, not a moral failing. We believe that with hope, respect, and caring, real recovery is possible.Why work at BHG?We grow better together! At BHG we believe in investing in our team members and growing careers through role-based training and promotional opportunities. Join our team members and thrive in our people first culture that is rooted in diversity and inclusion and offers many other tangible opportunities such as:Benefits: Your choice of three different benefits programs including health, life, vision, and dental insurance, a tuition reimbursement program, and 401K discretionary matchBonuses: We offer competitive pay, annual increases, bonuses, certification/license completionPaid Time Off: In addition to paid vacation and company holidays, BHG also provides paid time for training, voting, sick or personal time offWork/life Balance: Many of our locations offer flexible work schedulesAdditional Benefits: Employee Discount Programs to applicable cell phone services, restaurants, amusement parks, movie theaters and moreCareer Pathing: We are growing and promote from withinSelf-Care: We offer a self-care series as well as an Employee Assistance ProgramBHG is the largest network of Joint Commission accredited outpatient opioid treatment and recovery centers operating almost 120 locations in 24 states, and counting. Please ensure you check out our open opportunities in other locations/states as we offer relocation assistance to help support your career. Essential Duties and Responsibilities:Greet all individuals entering the treatment centerMaintain an organized waiting areaValidate patient participation in program through checking identificationCheck and inform patient and key staff about the patient's monetary statusCollect and account for patient fees - Collect/request patient fees including copays, deductibles, and coinsuranceValidate that each patient insurance currently eligible and currently authorized, if applicableCommunicates status of eligibility and authorization to the patientAssists in resolving patient concernsChecks eligibility weekly and monthly using WayStar or Payer website.Maintain security of treatment center funds and provide financial reportingAssist patients in completing insurance forms for submission as neededBe able to efficiently use a computerBe able to perform daily accounting dutiesComplete weekly reports and email them to the RVP, the Regional Manager, Program Director and accounting departmentBe able to efficiently use the treatment center's computer program for patient fee collection and financial accountabilitySend out monthly statements if applicableFiling for third party reimbursement (i.e. Medicaid) if applicablePerform general clerical work and filingCover reception desk during dispensing hours. This includes answering phones, setting patient appointments, and scheduling intakesAdmit and discharge patients from the Central Registry to include preparing and submitting state mandated Central Registry Reports following Program Director review and approvalAssist Program Director with updating daily and monthly census formsMake copies for all team members as neededMake and maintain an adequate number of blank charts for intakesAssist Program Director in correcting patient/counselor caseload listings on a weekly basis or as neededMaintain inventory and order office suppliesRun work-related errands as needed such as prepare and take mail to post office and/or deliver bank deposits when tasks are assignedCreate and/or type documents, including letters and notices, as needed and requestedSchedule patient appointments with the physicianAdvise Program Director of problems encountered with job duties and schedule, if applicableMaintain and help with a chart monitoring systemAttend conferences, meetings and training programs as directedAttend weekly treatment team meetings prepared to discuss individual patient issues as related to the Administrative Support position dutiesHold a basic understanding of alcohol/drug abuse and addictionDevelop professional, helpful and effective relationships with patientsMaintain the highest level of confidentiality and appropriate boundaries with patientsBe able to function as a team member, working in conjunction with all other team members in a helpful, positive mannerBe able to project a positive and professional image to the community, in representation of the CompanyPromotes and demonstrates excellent customer serviceParticipate in and/or help perform, schedule, or attend monthly in-service trainingsHelp ensure the treatment center meets all accrediting body standards, and complete assigned activities in order to achieve thisPerform Safety Officer responsibilities if assignedEngage in outreach activities, which may include writing letters and making follow up calls to community agenciesMeet BHG attendance standards and be present and ready for work at the beginning of their established work scheduleReport any work-related injury or illness, or workplace hazards or security issues immediately to supervisorOther duties as assigned by supervisory teamQualificationsA high school diploma or equivalentOne (1) year experience as a general office clerk with basic math and accounting skills and previous cash handling experienceMust hold and maintain a valid driver's licenseHealthcare experienceFront desk, admissions, billing, and/or collections experienceGREAT OpportunitiesOur Team Members are motivated self-starter's who excel in a fast-paced environment and become a valued member of our team.GREAT PeopleOur staff has a passion to be the best, sharing a strong work ethic and dedication to providing the gold standard of patient care.GREAT SupportWe are committed to providing the training, information, and corporate support necessary to facilitate your success.BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.