Senior AI Engineer
: Job Details :

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Senior AI Engineer is part of a cross-functional team that leverages cutting-edge technology to deliver accurate, scalable, and compliant AI-related solutions. This position is responsible for working with multiple departments and end-users, defining technical specifications, implementing algorithms, and ensuring system integration and performance meet project objectives.

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Senior AI Engineer is part of a cross-functional team that leverages cutting-edge technology to deliver accurate, scalable, and compliant AI-related solutions. This position is responsible for working with multiple departments and end-users, defining technical specifications, implementing algorithms, and ensuring system integration and performance meet project objectives.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Optimize AI and machine learning (ML) solutions for call transcription scoring, considering scalability and regulatory compliance. (they will be running AI prompts and optimizing)
• Collaborate with stakeholders, including compliance officers and operational management, to understand regulatory or internal standard requirements and define project goals and metrics.
• Work closely with software developers to ensure integration with transcription services, databases, and reporting tools.
• Lead efforts in building and fine-tuning LLM scripts to leverage call transcriptions for analytics purposes, against regulatory or internal compliance criteria (e.g. accuracy, relevance, scalability).
• Manage, actively participate, and coordinate processes for end-to-end quality testing to ensure data integrity and accuracy for AI-driven platforms and solution
• Define and document scoring metrics, thresholds, and model evaluation techniques to ensure accurate and reliable compliance scores.
• Identify and resolve issues through iterative testing, user feedback, and continuous improvement.
• Maintain detailed documentation of the technical processes, accuracy, compliance adherence, specification updates, and key decisions.
• Performs other duties as assigned.

Required Skills/Abilities:

• Bachelor's degree in Computer Engineering, Computer Science, or a related technical discipline.
• Understanding of NLP, AI, and machine learning concepts and tools.
• 5 + years of experience with scripting languages like python and relevant data processing/visualization tools.
• Familiarity with regular expression matching.
• Familiarity with LLMs like ChatGPT - Corporate experience with tools like this is a plus.
• Familiarity with corporate reporting tools like DOMO.
• Excellent communication, organizational, and problem-solving skills.

Preferred Skills/Abilities:

• Experience leading a team
• Familiarity with CMS regulations and healthcare compliance standards is a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)

Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at ...@hpone.com

About Us

Our Story

HPOne was started in 2006 with a singular vision: create custom sales, marketing and contact center solutions exclusively for the health and Medicare insurance products.

Since our beginnings, HPOne has grown dramatically. We may be bigger in size, but our focus on optimizing health insurance consumer interactions has never been clearer. We have become one of the highest performing marketing, member acquisition and retention companies in the industry, the largest producer of exclusive Medicare leads, and have expanded into nine locations serving consumers seeking Medicare and health insurance in every state.

Our mission continues to be finding the right plans that fit our customer's needs and supporting those customers through enrollment. Year after year we will remain available to customers to make sure they are still satisfied with their plans, or if life changes require new solutions for their healthcare.

Our Culture

We are a fast-growing company in an industry that is rapidly changing. But a relentless focus on having the most qualified and engaged employees will never change.

The HPOne environment encourages collaboration, transparency, open dialogue, and professional growth. Employees routinely describe HPOne as welcoming, innovative and motivational. We treat employees across the entire organization like trusted colleagues, regularly seeking broad input to design what we know to be the best operation in the industry.

An entrepreneurial spirit is in our DNA. We require excellence in every task that we undertake. All contributions are valued and everyone on staff pitches in to create a culture where success is the standard and challenges are seen as an opportunity to learn and grow.

Every employee - from agents to programmers and senior management - is aligned around the central objective to deliver the most value for consumers.

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