Dispatcher/Call Taker
: Job Details :

Dispatcher/Call Taker

Lehigh Valley, PA Benjamin Franklin Plumbing Lehigh Valley Full-Time

Pay Range: $20$26 per hour (based on experience)

About Us: Benjamin Franklin Plumbing is a trusted name in home plumbing services throughout the Lehigh Valley. Our focus is delivering top-tier customer service, prompt scheduling, and professional workmanship. We're growing and looking for a reliable, organized Call Taker/Dispatcher to join our team.

Position Summary

This role is responsible for answering incoming calls, scheduling appointments, and dispatching technicians efficiently. You'll be the communication hub between our customers and field teams, ensuring smooth operations and a great customer experience.

Key Responsibilities

• Answer incoming calls with professionalism and care.
• Schedule service appointments accurately using our CRM
• Dispatch technicians based on location, job type, and availability
• Maintain real-time communication with field staff.
• Update job statuses and customer records
• Assist in resolving scheduling issues or customer concerns.
• Support overall customer satisfaction and operational efficiency.

Requirements

• Previous experience in the plumbing or home service industry is strongly preferred.
• Familiarity with ServiceTitan (our customer relationship management software) is highly suggested training will be provided
• Strong organizational and communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Detail-oriented and customer-service focused
• Friendly, professional attitude and a willingness to learn

Benefits:

• Competitive hourly pay ($20$26/hour)
• 401(k)
• Career growth opportunities within a respected service brand

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.

Pay We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.

Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!