Access Center Crisis Counselor – Back-Up
: Job Details :

Reports to: Access Center Program Coordinator

Location: Linn County Mental Health Access Center

Hours: Variable hours including daytime, evening, overnight and weekends

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Overview of the role

Meet with clients at the Linn County Mental Health Access Center to provide support and crisis counseling. Complete required assessments with clients. Provide service coordination and assist in making referrals for services at the Linn County Mental Health Access Center. Complete necessary documentation to ensure proper record keeping. Work collaboratively with an interdisciplinary team at the Linn County Mental Health Access Center.

Shifts are based on a 24/7 schedule in 4-hour increments. A minimum of 2 shifts per month are required, in addition to standing mandatory staff meetings.

Benefits

• This position starts at $17-$19 per hour.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.

Who you are

• Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.
• Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
• Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
• Flexible. You understand people are complicated and solutions with often require a team approach.
• Team player. You enjoy working with individuals from diverse backgrounds and are proud to represent your program.

What you'll do

• Meet with clients at the Linn County Mental Health Access Center to provide support and crisis counseling.
• Complete required assessments with clients.
• Provide service coordination and assist in making referrals for services at the Linn County Mental Health Access Center.
• Complete necessary documentation to ensure proper record keeping.

• Work collaboratively with an interdisciplinary team at the Linn County Mental Health Access Center.

What you need

• Bachelor's degree in human service and one (1) or more year's relevant experience.
• Or bachelor's degree in related field with 30 hours of human service coursework.
• Comfort using basic computer software.
• Basic typing and data entry skills.
• High comfort with computers with ability to type quickly and multi-task.
• Excellent writing and grammar skills.
• Pass all background checks completed by Foundation 2 Crisis Services.
• Live in Iowa.
• Successfully complete required trainings within required time periods.
• Submit copy of college degree or transcript as required by licensure for personnel file.
• Bachelor's degree preferred.
• Education or training in trauma-informed care preferred.
• Experience in strengths-based practices preferred.
• Experience in conflict resolution and de-escalation techniques preferred.
• Ability to clearly communicate emotional support to people in crisis preferred.
• Background in motivational interviewing preferred.
• Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred.

Your Application

We're excited to hear from you! To join the Foundation 2 Crisis Services team, please email your resume and cover letter to ...@foundation2.org. No inquiries by phone. All questions will be answered during an initial virtual interview. Resumes, applications, and cover letter accepted until position filled.

Not sure you meet every requirement? We understand that strong candidates may not always meet every listed qualification. At Foundation 2 Crisis Services, we value potential, dedication, and a willingness to learn. If this role interests you, we encourage you to apply—even if your experience doesn't align perfectly. You may be the right fit for this or future opportunities.

Foundation 2 Crisis Services is an equal opportunity employer. We do not discriminate employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.