General Manager
: Job Details :

Overview

Executive Summary

The General Manager will oversee all aspects of a location's day-to-day operations; the individual will drive growth, performance metrics, create culture, and develop all staff and management. They will constantly strive to be a world-class operator and help others do the same. In addition to full P&L ownership, the General Manager is responsible for capturing a major MSA through organic growth and potentially leading additional M&A activity.

This is a unique entrepreneurship opportunity to take the “path less travelled.” Your ability to drive growth within the business, navigate a successful acquisition, and build a culture of customer excellence and employee satisfaction will lead to a long-term career with significant opportunities and strong income for you and your team. We seek highly capable individuals because they can have an expedited path to lead significant organic growth initiatives and be involved with additional M&A activities to rapidly expand. Experience in the trades is not necessary; General Managers will receive an intensive program with one of our most successful service businesses before assuming the senior leadership role.

Apex Overview

Apex Service Partners was founded through the acquisition of multiple leading home services businesses providing HVAC, plumbing, and electrical services. This highly fragmented industry is dominated by small and founder-owned businesses; many entrepreneurs have spent decades building respected companies in their communities. Our strategy is to execute significant organic growth initiatives and high-frequency M&A.

This decentralized roll-up strategy requires visionary, people-focused, financially savvy business leaders who will aggressively grow their businesses both organically and inorganically through add-on acquisitions. The opportunity to bring best-in-class business practices is significant.

Job Overview

This leadership role is suited for a strong competitor who excels in a fast-paced environment, driven by seizing opportunities in an industry many overlook. Our leaders are career contrarians with strong character and vision. The ideal candidate will consider strategic, financial, and operational capabilities with high emotional intelligence to help create a healthy, growing organization.

Key Responsibilities

• Increase key metrics including revenue, sales conversion percentage, average invoice, employee retention, customer satisfaction, and maintenance subscription plans.
• Deliver the “gold standard” of service and quality through training, accountability, and metrics.
• Develop culture, systems, and measures to teach and train industry-leading staff, increasing eNPS and retention at all levels.
• Build a culture of purpose among the management team.
• Make a difference for our people and the communities in which we do business, helping impact the middle class through expansion of outstanding employment opportunities.

Candidate Requirements

• Bachelor's degree or equivalent
• 3+ years of Management/Supervisory experience required; P&L experience strongly preferred
• Experience with, or deep respect for, the Skilled Trades and/or similar industries
• Strong communication and organizational skills
• Ability to apply critical thinking, risk analysis, and develop solutions
• A leader of character
• A leader who inspires “followership” among the team

Compensation

• General Managers can expect a very competitive six-figure base salary and annual bonus, with strong upside based on performance and expansion efforts.
• Benefits include medical, dental, life insurance, and 401k matching.

Additional Notes

At Apex, our values define how we act and are core to our culture:

• Embrace a Growth Mindset. We constantly learn, challenge, and grow as individuals and as an organization.
• Stay Scrappy, Have Fun. We are hands-on, do what is necessary, and enjoy our work.
• Improve through Collaboration. We value diverse perspectives and innovative ideas.
• Be Fact-Based & Metric-Driven. We make decisions based on data and facts, focusing on solutions rather than problems.

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