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Role Overview:
JSG is seeking a dedicated Application Engineer to provide outstanding technical support and collaborate closely with customers on integrating and optimizing our AI in-memory computing products, software, and SDKs. The role involves troubleshooting, training, and facilitating effective communication between customers and internal teams to ensure customer satisfaction and product success.
Key Responsibilities:
- Offer expert technical assistance to customers regarding our AI in-memory computing products, software, and SDKs.
- Assist customers in integrating our software solutions into their systems, optimizing performance and functionality.
- Identify, troubleshoot, and resolve technical challenges, providing timely solutions to maintain satisfaction.
- Develop and update technical documentation, such as user manuals and FAQs.
- Act as a liaison between customers and product development, relaying feedback and feature requests.
- Stay informed about advancements in AI in-memory computing, product updates, and industry trends.
- Provide customer training on product usage and best practices.
- Support pre-sales activities like demos, presentations, and customer consultations.
- Build and maintain long-term customer relationships, ensuring ongoing support and updates.
- Advise customers on optimizing applications for peak performance.
- Track software bugs/issues and collaborate with development teams for fixes.
- Collaborate with cross-functional teams to align customer needs with product development.
Qualifications & Skills:
- Master's degree in Computer Science or Engineering, with 5+ years of experience, or a PhD.
- Experience in software application design and development.
- Proficiency in programming languages and development tools.
- Strong problem-solving and analytical skills.
- Ability to work independently and collaboratively in a startup environment.
- Proven technical leadership skills.
- Sales or marketing experience is a plus.
Preferred Experience:
- Experience with memory blocks and related circuitry.
- Familiarity with memory controllers and interfaces.
- Experience with emerging non-volatile memory technologies.
Employment Type: Full-time
Pay Range: $150,000 - $250,000/year (DOE)
Location: Fremont, CA (On-site)
Johnson Service Group (JSG) is an Equal Opportunity Employer. We provide equal employment opportunities without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any characteristic protected by law.
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