ED Operations Manager
: Job Details :

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary SummaryResponsible for overseeing the daily operations of administrative functions within a hospital setting, ensuring efficient and effective management of office processes and staff. Provides strategic direction and leadership to administrative teams, optimizing workflows and enhancing operational performance to support hospital objectives.Does this position require Patient Care?NoEssential Functions-Manages and supervises administrative staff, including recruitment, training, performance evaluations, and workload distribution.-Oversees daily office operations, ensuring adherence to hospital policies and procedures while maintaining high levels of productivity and efficiency.-Develops and implements strategies to improve operational processes, streamline workflows, and enhance service delivery.-Monitors and analyzes key performance metrics to identify areas for improvement and implement corrective actions.-Coordinates with other departments to ensure seamless integration of administrative functions with hospital operations.-Manages budgets and resources for the administrative department, ensuring cost-effective use of funds and materials.-Handles complex or escalated issues related to administrative operations, resolving problems in a timely and effective manner.-Ensures compliance with regulatory requirements, hospital policies, and industry best practices in all administrative activities.-Prepares and presents reports on operational performance, providing insights and recommendations to senior management.Qualifications Education Bachelor's Degree Business Administration required or Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in an administrative or management role, with a focus on operations 5-7 years required and Experience in a hospital or healthcare setting 2-3 years preferred Knowledge, Skills and Abilities - Strong leadership and team management abilities. - Excellent organizational and project management skills. - Proficiency in office management software and systems. - Exceptional communication and interpersonal skills. - Ability to analyze data and make data-driven decisions. - Strong problem-solving and conflict-resolution skills. Additional Job Details (if applicable) Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 50lbs Carrying Occasionally (3-33%) 20lbs - 50lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 55 Fruit Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Evening (United States of America) EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-###-####. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we're more than a system—we're leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.