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Full-Time Opportunity | Pay:
The General Manager (GM) of Field Operations manages and leads all activities related to a single or multi-unit NSM location. The GM ensures execution of key branch activities/initiatives, influences quality, drives exceptional customer care, and builds the employment culture. They serve employees by creating and maintaining a safe, efficient, and productive operation. The GM has direct oversight of the branch financially and operationally, including responsibility for productivity, methods of work, profit and loss, and employee retention.
Responsibilities
- Understand and embody NSM's Vision, Mission, and Values. Lead by example.
- Oversee branch revenue, expenses, inventory, and EBITDA. Review P&Ls and implement improvement actions.
- Monitor KPIs, communicate performance, and lead improvement initiatives.
- Lead growth programs, maintain market relationships, and conduct quarterly reviews with partners.
- Support sales teams, identify growth opportunities, and manage inventory effectively.
- Ensure excellent customer experience, manage customer service staff, and address feedback.
- Create a positive work environment, support staffing, and lead recruitment efforts.
- Develop staff through training, performance reviews, and ongoing development programs.
- Foster a strong work culture, address survey results, and implement retention strategies.
- Manage client orders, ensure quality and timeliness, and train staff on technology use.
- Ensure compliance with policies, laws, and standards.
- Collaborate with HR, resolve employee and client concerns, and maintain facilities and safety protocols.
Work Environment
Professional office setting, routine use of standard office equipment.
Physical Demands
Regular talking, sitting, using hands, reaching.
Qualifications
- Bachelor's Degree or equivalent experience.
- At least 5 years of progressive management experience overseeing a complex business.
- Proven leadership skills and servant leadership mentality.
- Effective communication skills, both verbal and written.
Additional Details
This description does not limit duties; other tasks may be assigned.
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