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The Leonardo DRS Naval Power Systems business is a trusted provider of innovative naval gas and hybrid power systems, control technology and support solutions for the U.S. Navy and navies around the world.
Job SummaryJoin our Menomonee Falls, WI Quality team as a Quality Project Manager responsible for ensuring that we consistently deliver products that meet or exceed all customer quality requirements.
What You Will Do- Primary customer interface for all Quality Matters
- Collect, review, analyze customer feedback to identify trends, pain points, and areas for improvement
- Track key customer quality metrics
- Own customer scorecard, develop plans and lead execution to drive scorecard improvement
- Conduct quarterly Quality reviews with customer
- Triage all customer quality issues/concerns
- Own all customer SCARs, develop plan and lead execution of Corrective Action process
- Develop in-depth understanding of customer quality requirements and processes
- Monitor quality performance of programs, develop metrics as necessary, report internally and externally on regular basis
- Cross-Functional Collaboration: Internal Interface to DRS Engineering, PMO and Operations teams with respect to assuring compliance to customer quality requirements
- Dotted-line Supervisor for Program Quality Engineers, Supplier Quality Engineer, and Quality Inspectors
- Accountable for execution of the requirements traceability process
- Develop strategy and lead deployment of process improvement / quality improvement projects
- Represent Quality function at EACs, PMRs and Gate Reviews
- Act as a voice for the customer within DRS
Education & Experience Requirements- Bachelor's degree in Engineering or a related field and 8+ years of industry experience in an Engineering or Quality role
- Project management experience is highly desired
- Excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders
- Strong analytical skills to interpret data
- Strong problem-solving skills, knowledge of structured problem-solving methodologies
- Leadership and Influence skills
- Knowledge of quality management system fundamentals (ISO9001:2015)
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